Oracle Cloud Services Consultant

🌟 We’re Hiring: Oracle Cloud Services Consultant – Remote
We are seeking an experienced Oracle Cloud Services Consultant to join our team and support the implementation, enhancement, and delivery of Oracle Fusion Service Cloud solutions.
📆 Contract Duration: 5 Months (Extendable)
🏡 Work Arrangement: Remote (WFH)
⏰ Working Hours: 2:00 PM – 11:00 PM IST
📍 Location Requirement: Candidates must currently reside in India
⚡ Availability: Immediate joiners are highly preferred
🎯 Qualifications
Minimum 7 years of experience in Oracle Service implementation, with strong functional expertise.
Proven experience delivering 2–3 full-cycle Oracle Fusion Service Cloud implementations.
Strong hands-on experience in Oracle Fusion Service Cloud configuration and deployment, particularly Service Request Management.
Solid experience with Knowledge Management, Service Contracts, Entitlements, and Service Workflows.
Strong understanding of after-sales service, warranty, repair, and customer service processes.
Working experience with Install Base, including Enterprise Assets and Customer Assets.
Ability to lead requirements gathering, gap analysis, and future-state solution design with business stakeholders.
Experience with cross-module integrations, particularly Oracle Service with Inventory, SCM, Finance, Order Management, and Receivables.
Proven experience leading UAT, defect management, cutover planning, go-live support, and end-user training.
🔑 Key Responsibilities
Lead the end-to-end implementation, enhancement, and support of Oracle Fusion Service Cloud solutions.
Conduct requirements-gathering workshops with business stakeholders to understand customer service and after-sales business processes.
Perform gap analysis and define future-state solutions aligned with business requirements and objectives.
Design, configure, and deploy Oracle Fusion Service modules based on functional and business requirements.
Configure and manage Service Request Management, Knowledge Management, Service Contracts, and Entitlements.
Design and configure service workflows, SLAs, escalations, and related business rules to support service operations.
Design and support Service Request integration with Maintenance Work Orders and related repair processes.
Collaborate with cross-functional teams, including Sales, Supply Chain, Finance, Inventory, and Operations, to ensure end-to-end process integration.
Support integrations between Oracle Service and related Oracle modules, including Inventory, Order Management, Procurement, Installed Base, and Receivables.
Prepare and maintain functional documentation, including FDDs, configuration workbooks, test scenarios, and user guides.
Lead UAT activities, defect management, and issue resolution to ensure solution quality and business readiness.
Manage cutover planning, deployment activities, and go-live support to ensure a smooth implementation.
Conduct end-user training and change-management activities to support user adoption and operational readiness.
Manage stakeholder expectations and provide functional advisory to ensure solutions remain aligned with business KPIs and project objectives.
Mentor junior consultants and contribute to knowledge-sharing initiatives while continuously improving solution quality and delivery practices.

Work arrangement
No