Customer Service Logistics

Night Shift Logistics Operations Specialist – Customer Service & Administration
** Please only apply if you have the required experience in Transport and Logistics Industry and skills. **
**Please do not contact us directly. Only shortlisted candidates will be contacted. **
Job Description
We are seeking a proactive and highly organised Logistics Operations Specialist to join our team on a night shift roster. This role is ideal for someone with exceptional customer service skills, a strong administrative background, and the ability to thrive in a fast-paced logistics environment.
The successful candidate will be responsible for managing transport bookings, coordinating administration tasks, supporting customers and driver’s after-hours, and ensuring smooth end-to-end service delivery.
We are looking for someone with a bubbly personality, strong phone manner, and excellent communication skills who can confidently handle customer interactions while staying on top of administration.
Key Responsibilities
· Transport Bookings: Accurately coordinate and manage transport bookings, ensuring smooth scheduling and timely deliveries.
· Administration Support: Complete transport-related administration including documentation, data entry, and record management.
· On-Call Support: Provide professional and responsive assistance to customers and drivers, resolving issues promptly.
· Customer Communication: Handle inbound/outbound calls and emails, ensuring a high standard of service at all times.
Requirements
· Strong communication skills (verbal & written) with professional phone manner.
· Excellent customer service skills with a friendly and engaging personality.
· Proven administration and organisational skills, with strong attention to detail.
· Computer literacy with the ability to adapt quickly to new systems.
· Previous experience in transport, logistics, or customer support is highly regarded.
Additional Information
This is a night-shift and rotating shift position. offering the opportunity to play a vital role in transport operations while working in a supportive and collaborative team environment.
You will be the key point of contact for both customers and drivers, ensuring smooth service delivery and maintaining strong client relationships.
If you are a motivated professional with excellent communication, customer service, and administration skills, we encourage you to apply via linkedin

Work arrangement
No