Hotel Operations Manager

Company Description
PRISM is a global collective of brands built by Lightkeepers, focused on addressing urban challenges and redefining modern living. Originating from OYO's innovative approach to economy hospitality, PRISM now spans multiple industries, including hospitality, workspaces, and event venues. With a portfolio of renowned brands such as DanCenter, Belvilla, Motel 6, and others, PRISM serves over 100 million customers in 35+ countries worldwide. Guided by the belief in local adaptation and global standards, PRISM delivers solutions that enhance everyday urban life across global cities.
Role Description
The Hotel Operations Manager will oversee daily operations to ensure efficient management and exceptional guest experiences. Responsibilities include coordinating staff, maintaining service standards, optimizing operational processes, and addressing guest concerns or issues to achieve high customer satisfaction levels. The role also involves training team members to uphold service quality and operational goals. This is a full-time, on-site position based in Gurugram.
Qualifications
Experience in Operations Management to oversee hotel activities efficiently.
Strong focus on Customer Satisfaction and exceptional Customer Service.
Excellent Communication skills to manage team interactions and guest relationships.
Proficiency in Training staff and ensuring consistent service delivery.
Leadership abilities and problem-solving skills for adapting to dynamic challenges.
Relevant degree in Hospitality Management, Business, or a related field is preferred.
Previous experience in hotel management or a similar operational role is highly valued.

Work arrangement
No