Operations Manager

If Interested please forward your cv to:
nidhidubey@dataflowgroup.com
Service Delivery
- Ensure successful service delivery of a client(s) inventory as per client contract and
his / her KPI
- Supervise and ensure quality adherence as per DataFlow SOP and Client
expectations/service metrics
- Gap analysis in scenarios of lapse in achieving service delivery
Client Engagement:
- Resolve queries, escalations, requests via emails
- Regular connects with the client POC’s to ensure goodwill and collaboration
- Preparation of client deliverables (statistical reports etc)
Process Management:
- Undertake process calls for unique scenarios / exceptions /
- Coordinate with multiple process stakeholders to resolve ailing inventory
- Service delivery improvement ensuring compliance to Client contract (MOU) and
DataFlow standards
Commercials:
- Coordinate with commercial / sales team for new opportunities, scope of work
expansion and other requirements from clients
- On-board new clients from any geography and ensure that the CDM functions are
aligned with the requirements
Manager Attributes:
Team coordination. Ensure the team delivers on the multiple functions in the system and
under the manager’s span.
Coordinate with Sales Managers + Account Managers for costing, scope of work definition,
proof of concept, creating pitches for new clients.
Manage stakeholder management - with management, account managers for
escalations, briefs, client inventory health updates etc.
1. A candidate with a go-getter attitude who understands the importance of
self-initiative rather than being told what to do.
2. Needs to be strong on change management, adapt to requirements and scenarios
and lead the team with the same attitude.
3. Excellent communication skills to clearly outline expectations, drive learning,
interactions with client and senior management members.
4. Outgoing personality who stands out and rather than expect to be guided and
hand-held.

Work arrangement
No