Customer Support Executive

Company Description Transcom India delivers customer experience support and contact center services for Indian and global companies across diverse industries. The organization focuses on value-driven business process outsourcing solutions that reduce friction for end customers and help clients achieve a sustainable competitive advantage. Transcom provides customer care and managed call center services across voice, email, chat, and social media channels in more than 60 languages. The company places strong emphasis on its people, creating an engaging workplace that encourages inspiration, development, and performance. Team members are empowered to contribute to exceptional customer experiences through innovative BPO solutions.
Role Description The Customer Support Executive is a full-time, on-site role based in the Greater Jaipur Area. In this position, the executive will handle inbound and outbound customer interactions via phone, email, chat, and social media, resolving queries and issues in a timely and professional manner. Daily responsibilities include providing accurate information about products and services, documenting customer interactions in the system, and following established workflows and quality standards. The role involves collaborating with team members and supervisors to escalate complex cases, share feedback, and contribute to process improvements. The executive is expected to meet performance targets, adhere to company policies, and maintain high levels of customer satisfaction and professionalism at all times.
Qualifications
Strong customer service, communication, and interpersonal skills to manage diverse customer interactions effectively.
Proficiency in using computers, CRM systems, and contact center tools for voice, email, chat, and social media support.
Ability to listen actively, problem-solve, and handle complaints with patience, empathy, and a solution-oriented approach.
Good command of English and Hindi; knowledge of additional regional or international languages is an advantage.
Ability to work in shifts, adapt to a fast-paced environment, and consistently meet quality and productivity targets.
Prior experience in BPO, customer support, or contact center roles is preferred but not mandatory for highly motivated candidates.
Minimum high school diploma; a bachelor’s degree in any discipline is beneficial.

Work arrangement
No