French-Speaking Customer Support Specialist

Company Description Transcom India provides customer experience and contact center services for Indian and global companies across multiple industries. The organization focuses on value-driven business process outsourcing solutions that reduce friction for end customers and strengthen clients’ competitive advantage. Transcom delivers customer care and managed call center services in more than 60 languages via voice, email, chat, and social media. The company is strongly people-centered, fostering an engaging workplace that encourages inspiration, development, and high performance. Team members contribute to creating exceptional customer experiences through comprehensive BPO solutions.
Role Description The French-Speaking Customer Support Specialist role is a full-time, on-site position based in Gurugram. In this role, the specialist will handle inbound and outbound customer interactions in French and English via phone, email, chat, and other digital channels, ensuring timely and accurate resolution of queries. Day-to-day responsibilities include troubleshooting basic technical issues, providing product and service information, recording and updating case details in the CRM system, and following standard operating procedures. The specialist will monitor customer concerns, escalate complex problems to the appropriate teams, and take ownership of achieving high levels of customer satisfaction. This role also involves collaborating with colleagues and supervisors, meeting performance targets, and contributing feedback to improve processes and the overall customer experience.
Qualifications
Strong Customer Support and Customer Satisfaction skills, with the ability to manage inquiries, complaints, and feedback professionally.
Excellent Interpersonal Skills, including active listening, empathy, and clear communication in both French and English.
Foundational Technical Support capabilities, with the ability to understand and resolve common technical and product-related issues.
Analytical Skills to assess customer problems, identify root causes, and propose effective solutions.
Fluency in written and spoken French; good command of English for internal communication and documentation.
Previous experience in a contact center or customer-facing role is preferred, ideally within a multilingual or international environment.
Comfort working with CRM tools, ticketing systems, and standard office software.
Ability to work in shifts, maintain reliability and punctuality, and perform in a target-driven setting.
Minimum of a high school diploma; a degree in business, communications, or related fields is an advantage.

Work arrangement
No