Client Relations Specialist

We are hiring a Client Relations Specialist to manage and support our clients from Europe and the US.
This role requires someone with excellent English communication skills, a proactive mindset, and a passion for client service.
The ideal candidate will have 1–2 years of experience in client handling or international support, preferably in the IT or services domain.
Key Responsibilities:
Act as the main point of contact for foreign clients from Europe and the US, ensuring professional and timely communication
Understand client requirements and coordinate with internal teams
Build and maintain strong relationships with international clients through email, calls, and virtual meetings
Maintain detailed client records, prepare reports, and update CRM tools
Assist in the preparation of proposals, presentations, and other client-facing documents
Ensure high levels of client satisfaction by managing queries and providing solutions proactively
Coordinate across departments to ensure smooth project execution and support
Requirements:
1–2 years of experience in client service, client coordination, or support (preferably in IT/tech industry)
Excellent verbal and written English communication skills
Confident, presentable, and comfortable dealing with international clients
Good knowledge of MS Office tools (Excel, Word, Outlook)
Ability to multitask and handle time zone differences
Bachelor’s degree in Business, Marketing, Communications, or related field
Preferred:
Prior experience in IT services, BPO, or working with international clients
Knowledge of CRM tools or project management platforms
Benefits:
Health insurance
Provident Fund
Work Location: In person

Work arrangement
No