Customer Service Representative

Company Description
Blake Atlantic Group is a diversified holdings conglomerate that builds, acquires, and scales businesses across multiple industries. Its portfolio includes capital, investments, retail, healthcare, real estate, and other high-potential sectors, offering team members exposure to a broad range of markets and business models. The organization emphasizes disciplined capital allocation, long-term ownership, and strategic execution to create sustainable value for stakeholders. Guided by innovation, integrity, and an entrepreneurial mindset, Blake Atlantic focuses on businesses that generate lasting economic and societal impact. Interested applicants can learn more about the company and its opportunities at www.blakeatlantic.com.
Role Description
This is a part-time remote role for a Customer Service Representative. In this role, the representative will respond to customer inquiries via phone, email, and chat, ensuring timely and accurate information is provided. The position involves resolving issues, escalating complex concerns when necessary, and maintaining detailed records of customer interactions in the company’s systems. The representative will support customer satisfaction initiatives by following established procedures, gathering feedback, and contributing ideas to improve the customer experience. Collaborating with internal teams, the representative will help ensure consistent communication, clear expectations, and a professional, service-oriented approach in every interaction.
Qualifications
Demonstrated experience in Customer Service and Customer Support, with the ability to handle a variety of inquiries and concerns.
Skills related to Customer Satisfaction and Customer Experience, including empathy, active listening, and solution-focused communication.
Ability to perform effectively in a Customer Service Representative role, managing multiple conversations while maintaining professionalism.
Strong written and verbal communication skills, with attention to detail and clear documentation of interactions.
Comfort with remote work tools, CRM or ticketing systems, and basic office software.
Proven reliability, time management, and the ability to work independently in a part-time remote environment.
Prior experience in a customer-facing role, preferably within diverse or fast-paced business settings, is beneficial.
High school diploma or equivalent required; additional education or training in business, communications, or related fields is an advantage.

Work arrangement
No