.NET Developer (Production Support)

We are seeking an Offshore Production Support Developer with 6–8 years of experience supporting and troubleshooting enterprise applications.
The role requires strong hands-on experience with .NET and Angular applications, production incident management, release support, and CI/CD processes.
The successful candidate must be able to investigate complex technical problems, restore services quickly, communicate effectively during incidents, and support customers during U.S. after-hours.
Responsibilities
Monitor and support business-critical production applications.
Triage production incidents based on severity, business impact, and urgency.
Troubleshoot production issues across .NET, Angular, APIs, and PostgreSQL.
Provide timely workarounds and permanent fixes to minimize service disruption.
Analyze logs, stack traces, database queries, alerts, and application performance.
Identify root causes and deliver workarounds or permanent fixes.
Manage incidents through resolution and provide clear status updates.
Support CI/CD pipelines, GitHub workflows, deployments, and release validation.
Perform application testing during scheduled releases.
Document root-cause analyses, support procedures, and known issues.
Required Skills
6–8 years of application development and production-support experience.
Strong experience with .NET, C#, ASP.NET Core, Angular, REST APIs, and PostgreSQL.
Experience with GitHub Actions, CI/CD pipelines, and DevOps practices.
Experience using ServiceNow or strong willingness to quickly learn ServiceNow
Strong debugging, SQL, analytical, and communication skills.
Ability to learn quickly, work independently, and handle critical incidents.
Exceptional organization skills with zeal to establish and improve process

Work arrangement
No