CRM Manager (Post-Sales) - Shamshabad - Only for Females

If interested, share your resume at farheen.akhtar@talentcorner.in or 9036659658
Job Position - CRM Manager (Post-Sales) - Only for females
Salary - Upto 9 LPA
Experience - 5 to 10 Years
Location – Shamshabad, Hyderabad
Industry - Premium Natural Stones, Marble, Granite, Tiles & Interior Solutions
Job Summary
We are looking for a customer-focused, proactive and service-oriented Post-Sales CRM Executive / Manager to manage customer relationships and ensure a seamless post-sales experience.
The selected candidate will be responsible for coordinating with customers and internal departments, monitoring order execution, providing timely updates, resolving customer concerns and ensuring a high level of customer satisfaction throughout the post-sales journey.
The role requires excellent communication, strong coordination and follow-up skills, attention to detail and the ability to interact professionally with premium customers, architects, interior designers, builders and other stakeholders.
Key Responsibilities
1.Act as the primary point of contact for customers after order confirmation.
2.Manage customer relationships throughout the complete post-sales journey.
3.Conduct regular telephonic and WhatsApp follow-ups with customers.
4.Coordinate with Sales, Warehouse, Logistics, Accounts, Procurement and Installation Teams to ensure smooth order processing and timely execution.
5.Provide customers with regular updates regarding order status, material availability, dispatch schedules, delivery timelines and project progress.
6.Coordinate with internal teams to ensure commitments made to customers are properly followed through.
7.Coordinate with customers regarding measurements, drawings, product selection, order confirmation, delivery, installation and project completion.
8.Handle customer enquiries, complaints, service requests and escalations professionally and efficiently.
9.Ensure prompt resolution of customer concerns while maintaining a high level of customer satisfaction.
10.Maintain daily customer follow-up schedules and ensure that no enquiry, customer request or pending issue is missed.
11.Maintain complete and updated customer databases, contact details, order information, follow-up status and communication history.
12.Maintain systematic trackers for open enquiries, confirmed orders, pending payments, dispatches, deliveries, installations and customer complaints.
13.Build and maintain strong professional relationships with homeowners, architects, interior designers, contractors, builders and developers.
14.Follow up proactively with customers and internal teams until issues are successfully resolved and orders are completed.
15.Coordinate with the Sales Team for a smooth transition of customers from pre-sales to post-sales.
16.Obtain customer feedback after delivery and installation and maintain customer satisfaction records.
17.Identify opportunities for repeat business, referrals, additional product requirements and long-term customer engagement.
18.Maintain accurate customer records and ensure timely updating of CRM systems.
Prepare daily/weekly CRM reports, MIS reports, customer feedback reports, order status reports and service performance reports.
19.Monitor customer satisfaction and identify opportunities for improving the customer experience.
20.Escalate critical customer issues to Management whenever required.
21.Ensure compliance with company policies, processes and customer service standards.
22.Maintain confidentiality of customer information, pricing, project details and company data.
23.Support Management in improving CRM processes, customer service standards and post-sales coordination systems.
Qualifications & Experience:
.5–10 years of relevant experience in Post-Sales CRM or Customer Relationship Management.
.Experience in team handling, customer escalation management and process coordination will be preferred.

Work arrangement
No