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Job Description:
Insight Global is seeking a Cisco UC Collaboration Engineer for a top enterprise technology client. This consultant will play a critical role in a large-scale Cisco Unified Communications modernization initiative, supporting the upgrade and migration of Cisco UC infrastructure including CUCM, Unity Connection, and Cisco Emergency Responder. The ideal candidate will have extensive hands-on experience with enterprise voice environments, VMware deployments, Cisco UCS infrastructure, and UC application administration. This engineer will lead upgrade activities, perform system validation and testing, support production cutovers, and provide post-go-live support while ensuring minimal impact to business operations. This is an excellent opportunity to work on a highly visible UC transformation project within a complex enterprise environment.
Must-Haves:
5+ years of hands-on Cisco Unified Communications (UC) experience
Experience administering and upgrading Cisco Unified Communications Manager (CUCM)
Experience supporting CUCM 12.x, 14.x, and/or 15.x environments
Strong knowledge of Cisco Unity Connection
Strong knowledge of Cisco Emergency Responder (CER)
Experience with Cisco Voice Gateways
Strong understanding of Cisco IP Telephony
Experience with SIP and VoIP technologies
Experience performing enterprise UC migrations and upgrades
Hands-on experience with VMware vSphere environments
Experience with CUCM backup, restoration, and disaster recovery procedures
Strong troubleshooting and root-cause analysis skills
Ability to support production cutovers and after-hours maintenance activities
Plusses:
Cisco CCNP Collaboration certification or equivalent
Experience with Cisco UCS infrastructure
Experience upgrading large-scale UC environments supporting 7,500 to 40,000+ users
Experience with enterprise voice modernization initiatives
Knowledge of Cisco Contact Center solutions
Experience with Cisco Expressway
Experience with Webex Calling solutions
Experience with UCS C240 Servers
Day-to-Day:
Assess and validate existing Cisco UC environments and infrastructure requirements
Analyze assessment results and identify prerequisites for deployment
Create migration, upgrade, and technical documentation
Collaborate with infrastructure, networking, and operations teams
Provision and configure Cisco UCS servers in VMware environments
Deploy and configure VMware virtual machines supporting UC applications
Perform server BIOS and infrastructure updates
Validate network and UCS connectivity
Execute CUCM backup and recovery procedures
Perform CUCM 14.x to 15.x upgrades
Install and configure CUCM, Unity Connection, and CER
Upgrade Cisco IP Phone firmware and Voice Gateway IOS firmware
Configure UC applications according to Cisco best practices
Conduct system testing, validation, and performance checks
Support User Acceptance Testing (UAT)
Lead production cutovers and go-live activities
Troubleshoot post-implementation issues
Provide hypercare and production support after deployment
Create operational documentation and perform knowledge transfer to support teams
Work arrangement
No
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