Customer Support Specialist

About The Company
Artech Infosystem Private Limited is a leading global technology solutions provider dedicated to delivering innovative services and solutions across various industries. With a strong focus on customer-centricity and technological excellence, Artech has established a reputation for providing reliable and efficient support to clients worldwide. The company specializes in IT consulting, staffing solutions, and business process outsourcing, ensuring that organizations achieve their goals through tailored and scalable solutions. Committed to fostering a diverse and inclusive work environment, Artech continuously invests in its employees' growth and development, making it a preferred employer in the technology and customer support sectors.
About The Role
We are seeking a motivated and detail-oriented Customer Service Representative (Chat Support) to join our dynamic team in Hyderabad. This role is ideal for fresh graduates or candidates with up to two years of experience who are passionate about delivering exceptional customer service through digital channels. The primary responsibility will be to assist customers via chat platforms, resolving their queries efficiently while maintaining high standards of quality and customer satisfaction. This position offers an excellent opportunity to build a career in customer support operations, with potential for growth into supervisory roles. The role requires working in a night shift, with a 100% work-from-office mode, providing a vibrant and collaborative work environment.
Qualifications
Graduates only – BA, B.Com, B.Sc, MBA, with completion in 2025.
Strong written English communication skills.
Good typing speed and accuracy.
Freshers and candidates with up to 2 years of experience are eligible.
Candidates with B.Tech, M.Tech, MCA, and BCA degrees are not eligible for this role.
Responsibilities
Provide real-time customer support through chat platforms, addressing inquiries and resolving issues promptly.
Maintain high levels of customer satisfaction by delivering professional and courteous assistance.
Document all customer interactions accurately in CRM systems for future reference and analysis.
Handle multiple chat conversations simultaneously, demonstrating excellent multitasking skills.
Follow established protocols and quality standards to ensure consistent service delivery.
Collaborate with team members and supervisors to improve support processes and customer experience.
Stay updated with product knowledge and company policies to provide accurate information to customers.
Benefits
Attractive salary package based on experience and performance.
Two-way cab facility for convenient commute.
Comprehensive one-month client training to equip you with necessary skills.
Night shift opportunities suitable for candidates preferring evening work hours.
Opportunities for career growth within customer support operations.
Dynamic work environment with a focus on employee development and recognition.
Equal Opportunity
Artech Infosystem Private Limited is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate based on race, gender, age, religion, disability, or any other characteristic protected by law. We encourage applications from all qualified individuals who meet the specified criteria, and we provide equal employment opportunities to ensure a fair and equitable hiring process.

Work arrangement
No