Customer Service Executive

Company Description Emirates Logistics India is part of a well-established logistics organization headquartered in Dubai, with 18 branches across India serving a wide range of market segments. The company has invested strategically in infrastructure, global agent networks, technology, and logistics expertise, building a strong presence across the UAE, Middle East, Pakistan, and India. Emirates Logistics focuses on delivering comprehensive yet flexible logistics solutions tailored to each customer’s unique business needs. Guided by a vision to be globally recognized for excellence and operational flexibility, the company is committed to cost-effective solutions, superior service, collaborative partnerships, and continuous investment in technology. Emirates Logistics also emphasizes employee growth through knowledge expansion and diversification, creating meaningful career opportunities.
Role Description The Customer Service Executive role is a full-time, on-site position based in Navi Mumbai. The role involves handling customer inquiries, resolving issues, and providing timely, accurate information about services and shipments. The Customer Service Executive will coordinate with operations and sales teams to ensure smooth order processing, documentation, and delivery follow-ups, while maintaining high levels of customer satisfaction. Daily tasks include managing customer communication via phone and email, updating systems and records, monitoring service performance, and escalating complex issues when necessary. The role also requires contributing to service improvement by capturing customer feedback and supporting customer service management initiatives.
Qualifications
Handle ocean shipment end-to-end
Strong interpersonal skills with the ability to build positive, professional relationships with customers and internal teams.
Experience in customer support and customer service, including handling inquiries, complaints, and service requests.
Ability to manage customer satisfaction through proactive communication, problem solving, and follow-up.
Exposure to customer service management practices, including service metrics, escalation procedures, and process improvements.
Excellent verbal and written communication skills in English; additional local language skills are an advantage.
Prior experience in logistics, freight forwarding, or supply chain operations is preferred.
Strong organizational skills, attention to detail, and ability to work in a fast-paced environment.
Proficiency with MS Office and customer service or CRM systems; ability to quickly learn new tools.
Minimum qualification: Bachelor’s degree or equivalent in any discipline.

Work arrangement
No