Collections Associate

Company Description
Apollo Finvest is a non-banking financial company (NBFC) listed on the Bombay Stock Exchange that powers digital lending for businesses and their customers. Positioned as the “AWS for Lending,” the company provides an NBFC license, capital, and a plug-and-play technology stack to launch digital loan products in under 48 hours.
Now, we’re scaling Apollo’s lending business as well as Apollo Cash, our digital personal loan app. Apollo Cash is a 100% digital, branchless personal loan mobile application available on Android for retail borrowers in India.
Role Overview
We are looking for a Collections Associate (2-6 years of experience) to support collections ops, performance tracking, reporting, and day-to-day strategy execution. The role requires someone who can work with data, understand portfolio movement, monitor repayment trends, and help improve collections outcomes through timely insights and structured follow-ups.
Key Responsibilities-
Collections Performance & Analytics:
Monitor portfolio performance across pre-due and delinquent buckets to identify repayment trends, risk areas, and improvement opportunities.
Prepare regular MIS reports, dashboards, and performance trackers for internal reviews and business updates.
Analyze collection efficiency, overdue movement, repayment behavior, and agency-wise performance using Excel, SQL, Google Sheets, Metabase, or other BI tools.
Process, Automation & Strategy Support:
Identify process gaps, reporting gaps, and operational inefficiencies within collections workflows.
Support improvements in SOPs, campaign journeys, reporting formats, agency processes, and daily execution routines.
Assist in automating recurring reports, trackers, mailers, and other operational workflows wherever required.
Agency Coordination & Performance Management:
Coordinate with external collection agencies for allocation tracking, daily follow ups, performance reviews, and operational support.
Track agency productivity, collection outcomes, and key performance indicators to highlight gaps and improvement areas.
Maintain regular communication with agency partners to ensure execution discipline, target alignment, and process adherence.
Borrower Communication & Escalation Support:
Assist in designing and executing borrower communication campaigns across relevant channels such as SMS, WhatsApp, IVR, email, and calls.
Support borrower escalation handling by reviewing account-level details, repayment history, and available supporting information.
Compliance & Stakeholder Alignment:
Ensure borrower communication, agency coordination, and collections activities are aligned with internal policies and applicable regulatory expectations.
Support documentation, audit readiness, and process adherence across collections workflows.
Required Skills
Must and should experience of 2-6 years in Collections of NBFC, STPL/ fintech/ digital lending.
Master's degree in any field.
Good understanding of collections metrics such as DPD, roll rates, flow rates, payment %, overdue amount, bounce, recovery, settlement, and agency performance.
Strong Excel / Google Sheets skills, including pivots, lookups, formulas, and structured reporting.
Basic to intermediate SQL knowledge, and BI tools such as Metabase/Sisense, etc.
Strong analytical thinking with the ability to convert raw data into clear insights.
Benefits:
Flexible schedule
Health insurance
Paid sick time
Paid time off
Provident Fund

Work arrangement
No