Customer Support Intern

Customer Support Intern (6-Month Internship) – Pune
About Amber
Amber is a long-term accommodation booking platform for students. We help 80M+ students worldwide find and book student housing near their universities without the hassle of negotiation, cumbersome paperwork, or complicated payment processes.
If you're passionate about helping people, solving problems, and working in a fast-paced environment, join us in building the future of student housing.
Role Overview
We are looking for enthusiastic and customer-focused interns to join our Customer Support team in Pune.
This is a Pune-based internship with mandatory Work From Office requirements for day shifts. Candidates must be willing to work assigned shifts based on business requirements and should not have constraints around shift timings.
Key Responsibilities
Respond to customer queries via chat, calls, and emails professionally and promptly
Handle large volumes of customer interactions while maintaining quality standards
Understand customer concerns and provide accurate resolutions
Maintain strong product and process knowledge across support channels
Coordinate with internal teams for issue resolution and ticket closure
Maintain turnaround times and service-level agreements (SLAs)
Deliver a positive customer experience and maintain high customer satisfaction scores
Document customer interactions accurately
What We're Looking For
Excellent verbal and written communication skills in English (mandatory)
Must be based in Pune or willing to relocate to Pune for the internship
Comfortable working in assigned rotational shifts (mandatory)
Strong customer orientation and problem-solving ability
Ability to multitask and manage time effectively
Calm, patient, and professional approach while handling customers
Comfortable handling calls, chats, and email support
Freshers and students looking for customer-facing experience are encouraged to apply
Shift Requirements (Mandatory)
Candidates will be assigned shifts based on business requirements.
Day Shifts (Work From Office – Pune):
10:00 AM – 7:00 PM
12:00 PM – 9:00 PM
Night Shift (Work From Home):
5:00 PM – 2:00 AM
Please Note:
Shift allocation is determined by business requirements.
Candidates cannot choose or permanently opt for a specific shift.
Applicants must be comfortable working any assigned shift during the internship.
Internship Details
Duration: 6 Months
Location: Pune
Day shifts are Work From Office
Night shifts are Work From Home
Opportunity to learn customer operations in a fast-paced startup environment
Why Join Amber?
Fast-paced growth opportunities
Ownership and autonomy from day one
Collaborative and high-energy work culture
Hands-on customer experience exposure

Work arrangement
No