Customer Success Manager

Company Description JaCaCo Private Limited is a fast-growing manufacturer of cocoa-based ingredients and specialty products, serving bakeries, hotels, ice cream brands, and food manufacturers across India. The company is certified to ISO 9001:2015 and FSSC 22000 (Version 6) standards and holds ZED Gold, Silver, and Bronze certifications, reflecting its commitment to quality and sustainability. JaCaCo’s portfolio includes EriCare, a nature-inspired personal care brand, and Barofchoc, a premium chocolate brand for professionals and enthusiasts. Through innovation, customer-centric formulation, and high-quality solutions, JaCaCo creates value across the food and consumer care sectors while focusing on evolving industry needs.
Role Description The Customer Success Manager is a full-time, on-site role based in Vadodara, responsible for ensuring an excellent experience across JaCaCo’s customer base. This role involves managing key accounts, understanding client requirements, and coordinating with internal teams to deliver solutions that drive customer satisfaction and retention. The Customer Success Manager will monitor customer performance metrics, analyze feedback, and proactively identify opportunities to improve service quality and product usage. Daily activities include handling customer inquiries, addressing issues, conducting review meetings, and building strong, long-term relationships with stakeholders in the food and consumer care sectors. The role also includes supporting onboarding of new customers, preparing reports for management, and contributing to continuous improvement initiatives.
Qualifications
Strong customer-focused capabilities, including Customer Satisfaction and Customer Service skills.
Experience in Customer Retention and Relationship Building to drive long-term partnerships.
Proficient Analytical Skills for interpreting customer data, feedback, and performance metrics.
Excellent communication and interpersonal skills, with the ability to collaborate across teams.
Prior experience in B2B customer success, account management, or sales support, preferably in food, FMCG, or manufacturing sectors.
Ability to manage multiple accounts, prioritize tasks, and resolve issues in a timely manner.
Comfort with using CRM or customer management tools and basic proficiency in MS Office.
Bachelor’s degree in Business, Marketing, Food Technology, or a related field is preferred.

Work arrangement
No