call centre executive

Company Description Timesjob is a consumer services company with operations in India, serving a diverse customer base with a focus on accessible and reliable support. The organization emphasizes responsive service and aims to deliver a consistent customer experience across its locations. Timesjob values professionalism, clear communication, and customer satisfaction. Team members are encouraged to contribute to a supportive workplace culture and continuous improvement in service quality.
Role Description This is a full-time, on-site Call Centre Executive role based in Kochi. The Call Centre Executive will handle incoming and outgoing customer calls, respond to inquiries, and provide accurate information about products and services. Daily tasks include resolving customer issues, documenting interactions in the system, and escalating complex concerns to the appropriate team when necessary. The role also involves promoting relevant services, following standard scripts and procedures, and meeting individual and team performance targets. The executive will collaborate with colleagues and supervisors to maintain service standards, adhere to call center protocols, and support a positive customer experience.
Qualifications
Strong customer-facing skills, including Customer Support and Customer Service capabilities.
Excellent Communication skills, both verbal and written, suitable for high-volume call environments.
Experience or familiarity with Contact Centers, including call handling systems and performance metrics.
Basic Sales skills to identify customer needs and inform them about relevant products or services.
Ability to work on-site in Kochi, maintain punctuality, and adapt to shift-based schedules.
Comfort with using computers, CRM tools, and telephony systems; ability to learn new software quickly.
Strong problem-solving attitude, patience, and resilience in handling diverse customer interactions.
Minimum high school diploma or equivalent; prior call center or customer service experience is an advantage.

Work arrangement
No