Operations Associate Manager

About this role:
Wells Fargo is seeking an Operations Associate Manager
In this role, you will:
Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance
Ensure timely completion, quality and compliance within the operation area
Work independently on moderately complex issues and projects
Identify opportunities for process improvement and risk control development and escalates issues to senior management
Provide training, performance, evaluation and coaching of less experienced team
Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
Leverage interpretation of policies, procedures, and compliance requirements
Collaborate and influence all levels of professionals including senior managers
Lead team to achieve objectives
Manage allocation of people and financial resources for Operations
Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of leadership experience
Required Qualifications for Europe, Middle East & Africa only:
Experience in Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, education
Leadership experience
Desired Qualifications:
Experience handling high-volume operational processes with strict SLA and control requirements.
Bachelor's degree in Commerce, Finance
Relevant certifications in Banking Operations, Payments, Risk Management, are an added advantage.
Functional Knowledge
Strong understanding of payment processing, including wire transfers, ACH, checks, settlements, and exception handling.
Sound knowledge of account reconciliations, general ledger balancing, break management, and investigation processes.
Understanding of operational risk, audit requirements, controls, and compliance standards.
Ability to analyze trends, identify root causes, and implement preventive actions.
Leadership & People Management
Demonstrated ability to manage team performance, productivity, quality, and attendance.
Experience conducting coaching sessions, performance reviews, and development planning.
Ability to create a culture of accountability, ownership, and continuous improvement.
Strong conflict resolution and employee engagement skills.
Analytical & Decision-Making Skills
Strong problem-solving and critical-thinking abilities.
Ability to make objective decisions using data and operational insights.
Skilled in reviewing MIS, scorecards, productivity reports, and operational metrics.
Communication & Stakeholder Management
Excellent verbal and written communication skills.
Ability to engage effectively with senior management, partners, Line of Business, and support functions.
Capable of presenting operational issues, risks, and action plans in a structured manner.
Operational Excellence
Strong focus on accuracy, controls, and risk mitigation.
Ability to proactively identify operational risks and drive process improvements.
Experience working with automation, reporting tools, and efficiency initiatives.
Demonstrated ownership in driving operational results and meeting business objectives.
Posting End Date:
15 Sep 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.