L2 Support Engineer – MFCS / Java / Kafka / Kubernetes

Job Description – L2 Application Support Engineer
Position: L2 Support Engineer – MFCS / Java / Kafka / Kubernetes
Location: Offshore
Number of positions: 3
Experience: 6–8 Years
Employment Type: Contract
Job Summary
We are looking for an L2 Support Engineer with good knowledge of MFCS (Merchandise Financial and Customer Management System) along with hands-on experience in Java, Kafka, and Kubernetes. The candidate will be responsible for application support, troubleshooting, incident resolution, and ensuring the stability of production systems
Key Responsibilities
Provide L2 production/application support for MFCS-based applications.
Troubleshoot application issues, identify root causes, and provide timely resolutions.
Monitor application performance, logs, and system health.
Work with Java-based applications and troubleshoot technical issues.
Analyze and troubleshoot Kafka topics, messages, consumers, and producers.
Support applications deployed on Kubernetes and troubleshoot pods, deployments, services, and related issues.
Perform incident, problem, and change management activities.
Coordinate with development, infrastructure, and functional teams for issue resolution.
Participate in production deployments, release activities, and post-deployment validation.
Prepare RCA and technical documentation for recurring issues.
Follow SLA requirements and ensure timely closure of support tickets.
Required Skills
MFCS – approximately 50% knowledge is preferred.
Strong understanding of Java and Java-based applications.
Good working knowledge of Apache Kafka.
Hands-on experience with Kubernetes.
Experience in production/L2 application support.
Good troubleshooting and problem-solving skills.
Knowledge of application logs and debugging techniques.
Good communication and coordination skills.

Work arrangement
No