Operations Specialist

Order & Route Management
Review, filter, and audit daily orders to ensure accuracy before dispatch.
Generate and adjust delivery routes based on driver availability, location, and delivery windows.
Coordinate preplanned assignments and ensure every order has a confirmed driver or BA (brand ambassador).
Maintain clear documentation and flag discrepancies in real time.
Dispatch & Live Operations
Oversee live routes and delivery flow, tracking pickups, drop-offs, and driver performance.
Reassign drivers or routes as needed to maintain coverage and on-time delivery.
Monitor photos, timestamps, and compliance with company standards (e.g., hot bags, dress code).
Adjust pay or status when required, following company policies.
Quality Control & Communication
Collaborate with the Driver Recruiting, Account Management, and Restaurant teams to resolve operational issues quickly.
Communicate proactively with team leads about any risks or recurring problems.
Use strong judgment to make fast, data-driven decisions during high-volume times.
Reporting & Continuous Improvement
Complete daily end-of-day (EOD) reports, including key metrics on delivery accuracy and performance.
Track KPIs such as on-time rate, incident response, and route efficiency.
Identify opportunities for process improvements and propose solutions to leadership.

Work arrangement
No