Customer Support Fresher

Company Description IT HUB – Recruitment Agency specializes in connecting talented IT professionals with organizations building high-performing technology teams. The agency supports hiring for a wide range of roles, including software developers, designers, QA engineers, DevOps specialists, data and AI professionals, and project managers. IT HUB works with startups, agencies, and established companies across various industries, offering permanent, contract, remote, and on-site opportunities. Its services include end-to-end IT recruitment, executive and technical hiring, startup hiring support, and candidate screening and shortlisting. IT HUB is committed to helping great people join great companies and shape the future of technology together.
Role Description The Customer Support Fresher role is a full-time, on-site position based in the Greater Kolkata Area. In this role, the team member will handle customer queries via phone, email, and chat, provide clear and accurate information, and ensure timely resolution of issues. Daily tasks include logging and tracking support requests, escalating complex problems to senior staff, and following documented processes and service standards. The role also involves maintaining customer records, gathering feedback, and supporting continuous improvement of the service experience. The Customer Support Fresher will collaborate with colleagues and management to deliver professional, courteous, and efficient support to clients and candidates.
Qualifications
Strong verbal and written communication skills in English; ability to listen actively and respond clearly and professionally.
Customer service mindset with empathy, patience, and a focus on problem-solving and relationship building.
Basic computer literacy, including familiarity with email, office productivity tools, and ability to learn CRM or ticketing systems.
Organizational skills with attention to detail, reliable time management, and ability to follow structured processes.
Ability to work collaboratively in a team-based environment and adapt to changing priorities in a fast-paced setting.
Comfort in handling frequent interactions with customers and stakeholders, including resolving concerns and managing expectations.
Educational background at high school level or higher; a diploma or degree in any discipline is an advantage.
Prior internship or exposure to customer-facing roles is helpful but not mandatory; willingness to learn and develop is essential.

Work arrangement
No