Customer Service Executive-International Voice (Collections)

Company Description Credence Global Solutions, headquartered in Dallas, TX, is a global provider of technology, human resources, and offsite infrastructure solutions for revenue cycle and accounts receivable management. With over 2,500 team members worldwide, the company supports clients across healthcare, telecommunications, utilities, and media & entertainment sectors. Credence Global Solutions focuses on improving operational efficiency, customer engagement, and financial performance for its clients. The organization offers growth-oriented roles and exposure to international processes, making it an attractive workplace for customer service professionals.
Role Description The Customer Service Executive – International Voice (Collections) role is a full-time, on-site position based in the Pune Division. In this role, the team member will handle outbound and inbound calls with international customers, focusing on payment collections and resolution of billing queries. Daily responsibilities include verifying customer account information, negotiating payment arrangements, documenting call outcomes accurately, and following established compliance and quality guidelines. The role also involves working with internal teams to escalate complex issues, maintaining high customer satisfaction while meeting performance targets, and adhering to defined scripts and processes. The executive will be expected to work in shift-based schedules aligned with international time zones and maintain professional communication standards at all times.
Qualifications
Candidates should possess strong Customer Service, Customer Support, and Customer Satisfaction skills.
Candidates should possess effective Interpersonal Skills to build rapport, manage difficult conversations, and maintain a professional tone.
Candidates should possess Customer Service Management capabilities, including managing call queues, meeting collection targets, and following service protocols.
Excellent spoken and written English communication skills and a clear, neutral accent suitable for international voice processes.
Prior experience in international voice, collections, or contact center environments is preferred.
Ability to work in rotational shifts, including evenings, nights, and weekends, as required by business needs.

Work arrangement
No