Live opening · Posted 22 days ago
Dy Manager-Customer Experience
Brigade Group · Bengaluru East, Karnataka, India (On-site)
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At a glance
The key details from the original listing.
CompanyBrigade Group
LocationBengaluru East, Karnataka, India (On-site)
Work modeNo
Source
Linkedin
ListedPosted 22 days ago
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About the role
Description supplied by the original job listing.
Act as the direct and primary point of contact for customer s, managing all post-sale tickets and customer interactions.
Receive and log customer queries, concerns, and requests in the ticketing system.
Coordinate with the Operation Teams for resolution of queries
Maintain accurate, timely updates on ticket status and resolution, ensuring proactive communication with customer s.
Escalate complex or high-priority issues to Vertical Leads, providing full context and history as required.
Monitor recurring issues and identify root causes and recommending preventive solutions where feasible.
Work arrangement
No
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