Sales Support Executive / Sr. Executive

Company: RTW Logistics
Department: Sales Support
Location: Chennai / Mumbai
Work Mode: Work from Office
Shift: US Shift
Position: Sales Support Executive / Sr. Executive
Industry: Freight Forwarding / Logistics
About the Role
RTW Logistics is looking for a dynamic, detail-oriented, and customer-focused professional to join our team as a Sales Support Executive / Sr. Executive. The candidate will support the sales team in managing customer requirements, quotations, overseas coordination, shipment documentation, and trade-lane activities.
Key Responsibilities
Coordinate with assigned Sales Representatives to understand and fulfill customer requirements.
Prepare and provide freight quotations based on customer requirements.
Understand and establish Air & Ocean freight requirements.
Coordinate with overseas agents and partners for bookings and shipment documentation.
Verify shipment documents and ensure all requirements are completed prior to sailing.
Schedule and coordinate meetings and appointments for Sales Representatives.
Handle customer communication and documentation-related activities.
Coordinate with the Operations team to ensure smooth shipment handling.
Respond promptly to customer inquiries regarding shipments, rates, and project status.
Manage and develop assigned country accounts and trade lanes.
Identify opportunities to improve and grow existing customer accounts.
Prepare and implement SOPs (Standard Operating Procedures) for new accounts.
Maintain accurate daily activity reports, trackers, and KPI records.
Provide sales leads, market information, and business-development support to the Sales team.
Follow up on pending quotations, shipments, and customer requirements.
Ensure all assigned activities are completed within defined timelines.
Meet and consistently achieve assigned KPIs and performance targets.
Candidate Requirements
1–2+ years of experience in Sales Support, Freight Forwarding, Logistics, or a related field.
Experience in freight forwarding/logistics is preferred.
Knowledge of Air & Ocean freight processes.
Knowledge of US trade lanes will be an added advantage.
Strong verbal and written communication skills.
Good customer-handling and coordination abilities.
Strong attention to detail and documentation skills.
Ability to coordinate effectively with Sales, Operations, customers, and overseas partners.
Good follow-up and time-management skills.
Ability to work independently as well as part of a team.
Willingness to work in a US shift from office.
Preferred Skills
Freight quotation and rate coordination
Customer relationship management
Air & Ocean shipment knowledge
Overseas agent coordination
Documentation and shipment tracking
MS Office / Excel
Good communication and negotiation skills
What We’re Looking For
We are looking for someone who is proactive, organized, customer-oriented, and comfortable working in a fast-paced logistics environment, with the ability to coordinate multiple activities and meet deadlines.
Interested candidates can share their CV at: mariat@rtwlogistics.net

Work arrangement
No