Program Manager (HealthTech)

This is a Role with SugarFit (CultFit Family Company)
Role Summary:
The Program Manager oversees daily clinic operations, drives revenue growth, and ensures high-quality patient care. You will manage clinic staff, optimize workflows, and hit financial and operational targets.
Key Responsibilities:
1. Day-to-Day Operations:
- Manage daily clinic workflows to ensure smooth patient flow and short wait times.
- Oversee facility maintenance, medical equipment upkeep, and inventory management.
- Solve operational bottlenecks quickly to keep staff and patients satisfied.
- Maintain compliance with local health, safety, and medical regulations.
2. Revenue & Financial Management:
- Monitor clinic budgets, track daily revenues, and control operational costs.
- Identify opportunities to increase revenue through service expansion or patient volume.
- Oversee medical billing, insurance claims, and debt recovery processes.
- Review financial reports weekly and monthly to meet profit goals.
3. Staff Leadership & Training:
- Hire, train, and supervise front desk staff, nurses, and administrative personnel.
- Set performance goals for team members and conduct regular reviews.
- Create staff schedules to ensure proper coverage during peak hours.
4. Patient Experience & Quality:
- Handle patient feedback, resolve complaints, and improve satisfaction scores.
- Implement quality standards for medical and non-medical services.
Requirements & Qualifications:
- Education: Bachelor's degree in Healthcare Administration, Business Management, or a related field (Master's preferred).
- Experience: 3 - 5 years of experience in clinic management, healthcare operations, or medical practice administration.
- Skills: Strong knowledge of medical billing, financial budgeting, and staff leadership.
- Software: Proficiency in Electronic Health Records (EHR) systems and clinic management software.
Key Performance Indicators (KPIs):
- Patient satisfaction scores (NPS/CSAT)
- Revenue growth and budget adherence
- Staff retention and productivity
- Reduction in patient wait times and billing errors

Work arrangement
No