Customer Success Representative - Portuguese Language

Job Title: Customer Success Representative - Portuguese Language
Location: JP Nagar, Bangalore
Work Mode: Work From Office (Mon-Fri)
Experience: 2 to 5 years
Role Overview
We are looking for a customer-focused and proactive Customer Success Representative (Portuguese Language) to support our based website clients. The ideal candidate will serve as the primary point of contact for customers, ensuring seamless day-to-day support while coordinating with internal teams to deliver successful digital campaigns and website updates.
Key Responsibilities
Provide day-to-day support to website clients by resolving queries, coordinating issue resolution, and ensuring a high level of customer satisfaction.
Proactively engage with customers as per the monthly engagement plan to finalize website banners, promotional campaigns, content updates, and other digital initiatives.
Coordinate with the internal delivery, design, and technical teams to ensure timely development and deployment of digital assets.
Build and maintain strong customer relationships through regular communication and follow-ups.
Monitor ongoing activities to ensure deliverables are completed within agreed timelines.
Maintain accurate records of customer interactions, requests, and project updates.
Qualifications & Experience
Bachelor's degree or an equivalent qualification.
Fluent in Portuguese (written and spoken) with strong communication skills in English.
Knowledge of SEO, Digital Marketing, or Website Management will be an added advantage.
Excellent communication, interpersonal, and presentation skills.
Strong organizational and multitasking abilities with the capability to manage multiple customer requests simultaneously.
Self-motivated, customer-oriented, and willing to learn new technologies and business processes.
Preferred Skills
Customer-centric mindset with excellent problem-solving abilities.
Ability to collaborate effectively with cross-functional teams.
Strong attention to detail and ability to work in a fast-paced environment.
Proficiency in Microsoft Office or Google Workspace.

Work arrangement
No