Assistance Coordinator (CSAT)

Position : Assistance Coordinator (CSAT)
Location : Mumbai
Experience: 0.6-2 years
Responsibilities & Desired Candidate Profile:
• Deliver outstanding customer service and ensure a seamless customer experience.
• Handle customer inquiries, concerns, and requests in a professional and timely manner.
• Collaborate with cross-functional teams to resolve customer issues and implement effective
solutions.
• Proactively engage with customers to gather feedback and identify areas for service
improvement.
• Monitor customer satisfaction levels and maintain accurate records of customer interactions.
• Generate and share regular reports on customer satisfaction metrics and key performance
indicators (KPIs).
• Identify opportunities for process improvements to enhance customer satisfaction and retention.
• Build and maintain strong customer relationships through consistent and effective
communication.
Desired Candidate Profile:
• Minimum 1 year of experience in a customer-facing role such as Customer Service, Customer
Support, or Customer Experience.
• Freshers with excellent communication skills are encouraged to apply.
• Strong verbal and written communication skills.
• Excellent interpersonal and relationship-management abilities.
• Strong problem-solving skills with attention to detail.
• Ability to work independently and collaboratively within a team environment.
• Customer-centric mindset with a positive and professional attitude.

Work arrangement
No