Insurance Support Specialist II IND [T500-29428]

About us:
We are a highly successful 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Businesses worldwide trust our expertise to protect their assets, relying on our comprehensive risk assessments and robust, engineering-based insurance solutions to safeguard against fire, natural disasters, and other perils. Serving over a quarter of the Fortune 500 and major corporations globally, we deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive.
FM India is a strategic location for driving our global operational efficiency. Our presence in India allows us to leverage the country’s talented workforce and advance our capabilities to serve our clients better. We have diverse corporate functions that emphasize research, advanced technologies like AI and analytics, risk engineering, research, finance, marketing, HR, etc. working together to provide innovative solutions and nurture lasting relationships – from co-workers to clients.
Role Title: Insurance Support Specialist II IND
Position Summary:
This position is responsible for executing insurance product and service delivery support.
This is the first of two levels within this job family. The Insurance Support Specialist II handles various tasks on small to medium-size global accounts with increasing complexity requiring technical knowledge of systems and procedures, under direct supervision.
The role contributes to the full lifecycle for processing of new business, renewals and mid-term changes. Performs various insurance product and service delivery support under supervision and direction in order to ensure timely delivery of quality products to new and existing clients. All activities are in support of and at the direction of the authorized individual(s) within FM licensed territories. Supports the WorldReach Partner policy cycle when applicable.
In addition, this position provides good quality customer service for internal and external client needs and adheres to quality and timeliness objectives.
Job Responsibilities:
Responsible for the collection, review and processing of prospect/client locations and values in corporate systems. Maintains client and broker contact information and document distribution instructions.
Prepares certificates of insurance and proof of insurance documentation as a result of client and broker requests in accordance with documented terms and conditions, territory requirements and company compliance.
Liaises with FM client service teams to ensure information is understood and processed accurately.
Produces documents/data to an agreed timeline and corporate standards.
Follows appropriate communication protocols.
Follows corporate procedures, guidelines and governance for processing of insurance deliverables.
Skill and Experience:
1+ years of experience required to perform essential job functions.
Preferably within an insurance, finance or other regulatory environment. Combination of education and work experience will be considered.
Strong knowledge of Microsoft Office applications, primarily Excel
Good Communication skills, both oral and written in English
Embraces teamwork Team player, with ability to work independently Problem-solving abilities
Ability to plan, organize and prioritize work
Attention to detail and proofreading skills
Self-motivated
Solid math aptitude and analytical skills
Time management
Flexibility
Adaptability to change
Ability to multitask
Proficiency in English is required.
Must Have Skills:
Proficient in Microsoft 365 and ability to learn and understand proprietary business systems and workflow tools.
Excellent communication skills, both oral and written English.
Strong problem-solving skills and analytical skills
Strong attention to detail and proofreading skills
Self-motivated, shows initiative
Strong math aptitude
Excellent organizational and time management skills, ability to plan and prioritize work to meet deadlines.
Flexibility/adaptability to change, works well under pressure
Strong ability to multi-task; executing multiple tasks simultaneously
Proficient in researching issues, identifying problems and finding solutions
Consistently provides a high level of accuracy and productivity
Ability to work independently but be a team player; potentially be trainer/mentor
Proficiency in English is required.
Education and Certifications:
4 Year / Bachelor’s Degree required.
Work location: Bengaluru

Work arrangement
No