CS Communities Auditor (Italian Fluent), Community Shopping Moderation

Description
Our overall mission is simple: to be Earth’s most customer-centric company. We want Amazon to be the place where customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to deliver trusted, high-quality community experiences to our customers.
Amazon’s Community Shopping program powers iconic customer experiences including Customer Reviews, Review Videos, Questions & Answers, and Visual Shopping content. All community content is moderated against Amazon’s global guidelines to protect the integrity of our marketplace. The auditing team is the ground truth for quality — we audit both manual and automated moderation decisions across 20+ languages and 25+ marketplaces, completing over 2.3 million audits annually.
This role requires an Italian speaking auditor. Fluency in Italian and English is mandatory. Fluency in other languages is highly desirable and will be considered a significant advantage.
Key job responsibilities
Quality Auditing
Perform high-volume, accurate auditing of both manual and automated moderation decisions to ensure compliance with Amazon’s community moderation guidelines
Identify and document moderation errors, distinguishing between avoidable errors, judgment calls, and harmful misses
Maintain consistently high personal audit accuracy and productivity against established targets
Insights & Continuous Improvement
Provide data-driven insights and recommendations to improve quality metrics for both manual and automated moderation
Support calibration sessions with moderation partner sites, aligning on guideline interpretation and quality standards
Conduct root cause analysis on quality trends and contribute findings to partner support WBRs and business reporting
Collaboration & Guidelines
Participate in auditing projects including the creation, improvement, and simplification of moderation guidelines
Serve as a QA resource for moderation representatives and management
Support automation deep-dive analyses by providing accurate audit data and insights to engineering teams
Collaborate with training specialists to ensure moderation quality improvements are embedded in training materials
A day in the life
Your day will center on auditing moderation decisions across multiple community skills and marketplaces. You will review queued audit samples, assess whether moderation decisions comply with guidelines, document errors with clear rationale, and contribute to quality reporting. You may participate in calibration sessions, support guideline development work, or assist with ad hoc auditing projects such as model retraining audits or regex reviews. You will work closely with your Team Manager and fellow auditors to maintain the team’s high-performance standards.
About The Team
The Community Moderation Auditing team is the quality backbone of Amazon’s community shopping experiences. We are a high-performing, mature team that consistently exceeds network quality targets. In 2025, we achieved 99.43% Approval Accuracy (vs. 98.5% target) and 99.15% Rejection Accuracy (vs. 98% target), completing over 2.3 million audits across 20+ languages and 25+ marketplaces. Our work directly informs automation improvements and guideline development, and we are now part of a broader quality organization creating new opportunities for cross-functional impact and career growth.
Basic Qualifications
High school or equivalent diploma, or NFQ Level 6/ NVQ Level 3/ SOLAS Level 6/ FETAC Level 6/ QQI Level 6 all specialized in Mechanical, Electrical or Mechatronics
Speak, write, and read fluently in English and Italian
Can manage multiple projects and meet deadlines
Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
Experience that includes strong analytical skills, attention to detail, and effective communication abilities
Work schedule flexibility
Preferred Qualifications
Experience in compliance, audit or risk management
Experience with data analysis and basic Excel skills
Experience with content production processes
Experience problem solving and root cause analysis
Proficiency in additional languages beyond those required for the role
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon Development Centre (South Africa) (Proprietary) Limited
Job ID: A10456292

Work arrangement
No