Content Designer

What you'll do
Own content design for pharmacy experiences
Partner closely with product designers to shape pharmacy and benefits workflows from concept through delivery
Own content strategy for digital pharmacy experiences and partner with engagement strategists to connect messaging across the member journey
Simplify complex pharmacy and healthcare concepts into plain language, ensuring experiences meet accessibility, health literacy, and compliance requirements
Partner with cross-functional teams from concept through launch, using customer insights and research to shape and improve experiences
Contribute to scalable content systems and solutions
Apply content standards, design system guidance, and messaging frameworks to create consistent experiences across products and channels
Contribute to content governance, reusable patterns, and content components that scale across pharmacy and healthcare experiences
Partner with our team to define content structures, taxonomies, and metadata strategies that enable reuse, personalization, and scalability
Help evolve content systems for AI-powered and conversational experiences while maintaining clarity, accuracy, compliance, and user trust
Shape the future of AI-enabled experiences
Help define content patterns, conversational experiences, prompts, and guidance for AI-powered member experiences
Use AI tools to accelerate content creation, research synthesis, and repeatable workflows while maintaining quality standards
Evaluate and experiment with emerging AI capabilities, sharing learnings and recommendations with the broader design team
Identify opportunities to streamline content creation through AI-enabled workflows across pharmacy experiences
Education
Our ideal candidate
5+ years of experience in content design or UX writing for mobile and web apps
Has a well-documented portfolio that shows how they approach content strategy, solve complex problems, and improve digital experiences through content design
Systems thinker who demonstrates curiosity and adaptability as content technologies and digital experiences evolve
Experience with AI tools, like Copilot, Claude, Cursor, or similar platforms
Someone who's excited about shaping AI-powered member experiences and applying content design principles to emerging technologies
Strong stakeholder management and collaboration skills
Comfortable working in ambiguity and balancing multiple initiatives
Healthcare, pharmacy, PBM, or regulated industry experience preferred
Bachelors Degree is REQUIRED
Any UX Certification is preferred

Work arrangement
No