Remote Service Desk Technician

About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview: The service desk supports multiple locations and currently handles approximately 5,755 tickets annually, with about 72% being Tier 1 support activities.
Key Responsibilities: Key technology areas include:
Microsoft 365 Administration
Entra ID
Exchange Online
SharePoint Online
Microsoft Teams
Licensing and Mail Flow
Windows Endpoint Support
Print & Scan Queue Administration
Service Desk Operations and Ticket Management
Basic Tier 2 Escalation Support (network, wireless, phishing triage, server/backup awareness)
Skills & Qualifications: Must-Have Candidate Qualities
Candidates should demonstrate:
Strong Microsoft 365 administration experience
Experience with identity lifecycle management (Joiner, Mover, Leaver processes)
Windows desktop and endpoint support expertise
Excellent ticket hygiene, documentation, categorization, and SLA discipline
Strong troubleshooting skills and ability to operate independently in a generalist service desk environment
Customer-service orientation and high-volume support experience
Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

Work arrangement
No