Account Manager — Europe

About Tonder
Our payments infrastructure enables companies to process card payments, local payment methods, and cash payments across Latin America with a single API and one contract. We are in a very fast growth phase — small team, fast decisions, high ownership.
We're hiring Account Managers in Europe to run a portfolio of merchants across several countries.
What you'll do
Own the relationship with a portfolio of merchants across different geos
Track account health: approval rates, incidents, reconciliation, chargebacks
Build performance strategies with each merchant to increase approval rates and reduce risk and fraud
Spot growth (new payment methods, new countries, more volume) and close it
Work with Ops, FinOps and Product to fix things fast
Report weekly on your portfolio
What we're looking for
2–4 years as an Account Manager or CSM in payments or fintech (PSPs, acquiring, orchestration, BaaS)
Fluent English; Spanish is a plus, not a requirement
AI-native: you use AI tools every day to get work done (ChatGPT, Claude, Cursor, Notion AI…) — non-negotiable
Data-comfortable: you read a dashboard and know what to ask
You want named accounts and to be measured on outcomes
Bonus: experience with LatAm markets, local payment methods or cross-border payments
What we offer
Fully remote from anywhere in Europe
Performance bonus tied to portfolio health and growth
20 paid days off per year
A company in a very fast growth phase: small team, fast decisions, high ownership
Apply with your CV and one line about the hardest account you've ever managed.

Work arrangement
No