Dental Receptionist - Maven Dental New Farm

This role would suit an experienced dental receptionist who is confident using Oasis and can take ownership of the reception area. You'll be the first point of contact for patients, working closely with the Practice Manager, three dentists and the hygiene team.
Your hours:
Monday: 8am to 6pm
Tuesday and Thursday: 9am to 7pm
Friday: 7:30am to 5:30pm
Your responsibilities will include:
Welcoming patients and creating a friendly, professional first impression
Managing appointments, patient enquiries and day-to-day reception duties
Answering phone calls and assisting patients with their questions
Processing payments, HICAPS and health fund claims
Maintaining accurate patient records and keeping the front desk organised
Working closely with the dentists, hygiene team and Practice Manager throughout the day
Using Oasis practice management software and MS Office for day-to-day administration
Supporting a positive patient experience, including for nervous or anxious patients
To be successful in this role, you will bring:
Previous experience in a dental reception or dental assisting role (essential)
Recent experience using Oasis practice management software (essential)
Availability to work Monday, Tuesday, Thursday and Friday
Knowledge of HICAPS, health fund claims and dental item numbers
A warm and professional approach to patient care, including when handling challenging or sensitive situations
Strong organisation and attention to detail, particularly when managing a busy front desk

Employment type
Full-time

Work arrangement
No