Team Lead, Account Management

About The Sales Factory
The Sales Factory is a fast-growing B2B outbound sales company on a mission to set the gold standard for outbound sales prospecting and pipeline generation. We combine targeted data, proven go-to-market strategies, modern sales technology, and highly trained Business Development Representatives to help our clients build stronger pipelines and close more business.
We are a remote-first company, and this role can be based anywhere in Canada. We are looking for driven sales leaders who want to build high-performing teams, deliver measurable client results, and grow with the organization.
The Opportunity
We are looking for a Team Lead, Accounts to lead the day-to-day success of a portfolio of graduated client accounts — accounts that have been onboarded and proven successful — along with the BDRs assigned to them.
This is a hybrid client management and BDR leadership role. Our service is our BDR teams, which means successfully managing the client relationship also requires actively managing the people, performance, and execution behind each campaign. You are not just accountable for the account — you’re accountable for the judgment calls that keep the team behind it performing.
You will coach BDRs, monitor campaign and account performance, identify risks and opportunities, and ensure the team is consistently working toward client goals. You will also serve as the primary point of contact for your clients, leading regular meetings to review performance, communicate updates, address concerns, celebrate successes, and align on next steps.
You will work closely with Sales Enablement, Operations, Data, and other internal teams to recommend and implement campaign changes. While strategy is collaborative, you are accountable for keeping each campaign moving forward and ensuring both the BDR and the client understand what is expected.
The goal is to deliver strong campaign results, retain and grow client accounts, and establish The Sales Factory as a long-term partner in our clients’ revenue growth.
This role sits within a defined career path at TSF: Junior Account Manager → Account Manager → Go-To-Market Engineer (GTME).
Strong performers who want to move further into strategy, onboarding, and new-account launches will have a clear path to grow.
What You’ll Do
Own the day-to-day execution and success of a portfolio of graduated client accounts and campaigns
Lead, coach, and manage the BDRs assigned to your accounts, ensuring alignment with client goals and team performance against key metrics and targets
Set clear expectations and hold BDRs accountable for activity, quality, consistency, and results
Review calls, messaging, activity, bookings, and pipeline outcomes to identify coaching opportunities
Run regular one-on-one coaching and performance conversations with BDRs
Lead client meetings covering campaign activity, results, successes, challenges, recommendations, and next steps
Serve as the primary day-to-day contact for clients and build trusted, long-term relationships
Translate client goals into clear priorities and expectations for the BDR team
Monitor account and campaign performance and proactively address risk before it affects results or retention
Work collaboratively with Sales Enablement, Operations, and Data teams on targeting, messaging, strategy, and campaign pivots
Ensure agreed-upon changes are clearly communicated, implemented, and monitored
Manage client expectations through clear, proactive, fact-based communication
Drive renewal and retention performance across your portfolio
Identify opportunities to expand successful accounts and grow existing partnerships
Maintain accurate campaign reporting, forecasting, account notes, and performance documentation
Contribute to improving TSF’s account management, BDR coaching, and campaign delivery processes
What You Bring To The Table
3+ years of experience in B2B outbound sales, sales development (BDR/SDR), account management, or client success — ideally within an agency, sales-outsourcing, or high-volume outbound environment
Experience coaching, managing, or closely leading a team of BDRs, SDRs, or other sales professionals — this is a meaningful part of the role, and candidates with no team-adjacent experience at all are unlikely to be the right fit
A strong understanding of outbound sales, prospecting, pipeline generation, and campaign performance
Proven ability to manage both client relationships and internal team performance at the same time
Confidence leading client-facing meetings and communicating results, concerns, and recommendations
Ability to use activity and performance data to make decisions and improve outcomes
Strong coaching skills with the ability to provide clear, practical, and direct feedback
Experience working with CRM platforms and sales engagement tools
Strong organization and prioritization skills, with the ability to manage multiple accounts and BDRs in a fast-paced environment
A proactive, solutions-oriented mindset with a strong sense of ownership and accountability — you’ll be trusted to make people-related calls, not just account calls
Comfort working cross-functionally and contributing to collaborative strategy decisions
An interest in growing toward a Go-To-Market Engineer role over time
Compensation
$90,000–$110,000 OTE, with a target performance bonus tied to campaign performance, client retention, and renewal success, plus additional uncapped commission on account growth. Base salary is flexible and will be negotiated for the right candidate.
What We Offer
Competitive salary and performance-based compensation
Fully remote work from anywhere in Canada
Medical, dental, and vision coverage
A clear career path with opportunities to grow into strategy and go-to-market leadership
The opportunity to lead BDR teams and directly influence client success
A collaborative, fast-moving environment where strong ideas and ownership are valued
The Sales Factory is an equal opportunity/affirmative action employer and welcomes applications from all backgrounds regardless of race, colour, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.

Work arrangement
No