Business Analyst ( Entry level)

ABOUT OSETTL TECHNOLOGIES
Osettl Technologies builds Legodesk — legal-powered recovery infrastructure for Indian lenders. Banks, NBFCs, fintechs and ARCs use our platform to run debt resolution and NPA recovery across Section 138 NI Act, SARFAESI, DRT/DRAT and IBC/NCLT workflows.
We are a profitable, seed-stage company, ISO 9001 and ISO 27001 certified, CERT-In empanelled, and incubated at IIM Bangalore’s NSRCEL Velocity – Kotak BizLabs programme.
ROLE SUMMARY
You sit between our lender clients, the operations team and product & engineering. You turn recovery data and client requirements into clear specifications, dashboards and decisions. This is not a reporting-only role — you will own the numbers that tell us whether a recovery strategy is working, and you will be expected to recommend what we do about them.
KEY RESPONSIBILITIES
• Gather and document requirements from lender clients and internal operations; convert them into BRDs, user stories and acceptance criteria.
• Analyse collections and legal recovery funnels — allocation-to-resolution rates, notice-to-payment conversion, cost per recovery, turnaround time by stage and by partner lawyer.
• Build and maintain MIS and dashboards for client and leadership review; automate recurring reporting.
• Work with engineering on data models, lender integrations (API and file-based), and UAT sign-off.
• Run data quality controls on borrower and case data — de-duplication, field mapping and reconciliation across lender uploads.
• Size and validate new product opportunities with data; support pricing and unit economics analysis.
• Prepare client-facing review decks and quarterly business review analytics.
REQUIRED QUALIFICATIONS
• 2–5 years of experience as a Business Analyst, Product Analyst or MIS Analyst — fintech, lending, collections, BFSI or B2B SaaS preferred.
• Advanced Excel / Google Sheets (pivots, lookups, modelling) and working knowledge of SQL.
• Demonstrated experience writing BRDs / FRDs, user stories and process flows.
• Ability to map and document structured, multi-stage legal workflows — the Section 138 NI Act lifecycle, SARFAESI notice stages under Sections 13(2) and 13(4), DRT and NCLT filings, and notice-to-execution tracking. Prior hands-on exposure is preferred; demonstrated ability to learn a regulated workflow to specification level is mandatory.
• Working understanding of confidentiality controls in a regulated environment — role-based access control, audit trails, maker-checker approvals and data privacy obligations — and the ability to specify them as product requirements rather than treat them as an afterthought.
• Experience delivering under a defined SDLC — Agile sprints, Waterfall or hybrid — including backlog grooming, sprint ceremonies, UAT planning and release sign-off.
• Ability to work with large, unclean datasets and explain findings in plain business language.
• Strong written and spoken English; confident in client-facing meetings.
• Bachelor’s degree in engineering, commerce, economics, statistics or a related discipline.
PREFERRED QUALIFICATIONS
• Hands-on experience with debt collections, NPA recovery, matter management, contract lifecycle management or legal billing systems.
• Python (pandas) or BI tooling — Metabase, Power BI, Looker Studio.
• Understanding of RBI recovery agent guidelines, the Fair Practices Code, or DPDP Act 2023 obligations.
• Prior experience in an early-stage company with ambiguous, fast-changing requirements.

Work arrangement
No