Front Office Associate

Company Description Summit Hotels & Resorts has been redefining Himalayan hospitality for over 15 years by blending the warmth of the hills with contemporary travel experiences. With properties across West Bengal, Sikkim, Himachal Pradesh, Uttarakhand, and Bhutan, the brand offers team members the chance to work in some of the region’s most scenic hill stations and tourist destinations. Each property is designed to reflect the culture and calm of the mountains, creating immersive and comfortable stays for guests seeking both stillness and adventure. Summit focuses on heartfelt service, thoughtful design, and memorable guest journeys, offering hospitality professionals a dynamic and welcoming environment to grow their careers.
Role Description The Front Office Associate is a full-time, on-site role based at our property in Gangtok. This role is responsible for welcoming guests, managing check-in and check-out processes, and handling room allocations and key issuance efficiently and accurately. Day-to-day tasks include answering phone calls, responding to guest inquiries, coordinating with housekeeping and other departments, and maintaining updated guest records in the property management system. The Front Office Associate also assists with lobby management, provides local information and guidance, resolves guest concerns professionally, and ensures that all interactions reflect Summit’s standards of warm, attentive hospitality.
Qualifications
Strong customer service skills, including the ability to handle guest inquiries, requests, and concerns with patience and professionalism.
Receptionist and front desk skills such as receptionist duties, check-in and check-out procedures, and guest registration.
Phone etiquette and communication skills, including clear spoken English and the ability to manage multiple calls and in-person interactions courteously.
Basic computer literacy and familiarity with reservation or property management systems (training can be provided).
Ability to work rotating shifts, weekends, and holidays as required in a hotel environment.
Attention to detail, strong organizational skills, and a proactive, service-oriented mindset.
Prior experience in front office or hospitality is preferred but motivated candidates with relevant skills are encouraged to apply.
Minimum high school diploma or equivalent; hospitality-related education or training is an advantage.

Work arrangement
No