Director, Medical Information (Bilingual Japanese and English

We are looking for Director, Medical Information (Bilingual Japanese and English) for our Japan location. The minimal requirements are that the person should be from life sciences industry (nurse, pharmacist and or doctor) with good experience in Medical Information, Medical Affairs and or Pharmacovigilance. We are looking for candidates who have detailed knowledge about Japan regulatory requirements.
Contract to Hire role
What time zone is the role expected to operate in? The role is expected to operate in Japan time zone, guess from 8 am to 5 pm JST (could differ a bit).
Job description:
OPERATIONS OVERSIGHT
Assist with the development and lead execution of the medical information operational strategies, including digital initiatives.
Provide oversight of the Medical Information Contact Center (MICC) ensuring smooth operations.
Monitor staff productivity and drive Key Performance Indicator (KPI) deliverables.
Oversee the activities and responsibilities of Managers, Client Manager-Team Leads Medical Information Specialists.
Standardize processes to enhance the operational efficiency, oversight and maintenance of the MICC.
Collaborate with cross functional teams globally to identify opportunities for streamlining and automating relevant aspects of the MICC activities.
Deliver client management training programs to existing and emerging Client Manager-Team Leads and other training programs.
Develop and oversee quality management programs within the MICC.
CLIENT DELIGHT
Ensure client success by providing comprehensive oversight of assigned clients. This includes implementation, ongoing management, regular touchpoints, and meetings.
Understand client needs thoroughly and ensure that deliverables consistently meet expectations, including KPIs and service level agreements.
Assistance with oversight of Statement of Works (SOWs) and invoicing.
Stay informed about client needs, pipeline, significant organizational changes, and any product changes or new product approvals.
Act as liaison with client stakeholders, managing all aspects related to services provided by the MICC.
Participate in client audits and collaborate with our Quality to facilitate audits.
Conduct short-, medium-, and long-term planning to address evolving client management needs.
TEAM LEADERSHIP
Provide oversight of client projects which may include the following activities:
Training & guidance to junior staff.
Staff performance and proficiency assessments across client services and procedures.
Client resources have the most accurate and current information. This includes procedural documents, FAQs, and other relevant materials.
Work processes related to handling medical information inquiries, adverse events and product complaints reporting are in compliance with client performance requirements for the MICC.
Provide constructive suggestions to enhance service quality.
PEOPLE MANAGEMENT
Manage direct reports, including mentoring, coaching, training, setting goals and offering feedback.
Direct the activities and responsibilities of the Managers, Client Manager-Team Leads, Medical Information Specialists and others who report to this position.
Support staff development and career development.
Assist in hiring and recruitment of MICC staff to build a skilled and effective team.
ALL OTHER DUTIES AS ASSIGNED
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
All other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
PEOPLE LEADER
People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.
In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:
Responsible for and oversee their respective department.
Interview, select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures.
Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline, and discharge and administer all other personnel actions.
EXPECTATIONS OF THE JOB:
Metrics: Maintain and contribute towards process improvement, which positively impacts metrics associated with activities of the MICC; metrics are subject to change annually or more often as deemed necessary.
Customer Services: Maintain and drive continuous improvement initiatives to optimize customer service and customer satisfaction associated with MICC service delivery.
Travel: This position requires business travel and will need to be able to travel up to approximately 20-30% per year
Hours: Able to work full-time and be flexible with work scheduling as required by clients and management.
The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.
An individual in this position must be able to successfully perform the expectations listed above.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
Education: Advanced degree in Life Sciences, Medicine, Nursing or similar discipline
Experience and/or Training: Five to eight years of Medical Information and/or pharmaceutical industry experience.
Working knowledge of Medical Information industry best practices.
Excellent interpersonal and communications skills, specifically the individual must be able to listen to
and understand complex issues and needs of various stakeholders including Corporate and Divisional personnel, staff members, clients/customers, vendors, technical/systems issues/limitations. Some of these issues/needs may conflict with other issues/needs, necessitating good judgment and the need for decisions that prioritize the safety of patients and the delivery of our services to clients.
Strong leadership skills. Ability to effectively motivate, monitor, and manage individuals to ensure performance of all required activities and tasks/functions.
Detailed understanding of Japan regulatory requirements in relation to medical information, adverse events, product complaint handling and data privacy. Ability to maintain this understanding as regulations/conditions evolve.
Familiarity and experience with planning, designing, and delivering effective training programs, including an understanding of various learning styles and appropriate tailoring/customization of programs based on learning style.
Excellent project management skills.
Excellent understanding of Japan customer service, manners and etiquette.
PREFERRED QUALIFICATIONS:
Education: Advanced degree in Life Sciences, Medicine, Nursing or similar discipline
Experience and/or Training: More than eight years of experience in Medical Information management role and/or relevant pharmaceutical industry management position.
Experienced in workforce management and safety assurance activities.
Licenses/Certificates: Pharmacist license.
Demonstrable skills in strategic/analytical thinking, people management/development, project management and time management.
Technology/Equipment: Technology proficiency in the areas of telephony, Medical Information databases, Omni-Channel/Multi-Channel Contact Center Communication
Systems, Microsoft Office, and project management platforms.
Positive Attitude and Energy - Exhibits an upbeat attitude, a genuine interest in developing while empowering others and a sense of humor. Energizes others and heightens morale through her/his attitude.
Communication Skills - Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to
participate, speak up and share their personal perspectives.
Innovator - Transforms creative ideas into original solutions that positively impact the company’s performance.
Highly Principled - Proves to be a professional of unquestionable integrity and credibility, who demonstrates high moral character with ethical behaviors.

Work arrangement
No