Holiday Advisor - B2B DMC - Fresher

Company Description EXPLERA VACATIONS (THAILAND) DMC is a trusted B2B destination management company specializing in international travel services, with a strong focus on Thailand. The company collaborates with travel agents and corporate clients to design tailored itineraries that highlight Thailand’s landscapes, culture, and urban attractions. With deep local expertise and industry experience, EXPLERA delivers high-quality, well-organized travel programs that meet professional standards. The team is committed to exceptional service, meticulous attention to detail, and memorable experiences that consistently exceed expectations. As a preferred partner for travel professionals worldwide, EXPLERA offers a dynamic environment for those interested in building a career in tourism and destination management.
Role Description The Holiday Advisor – B2B DMC – Fresher is a full-time role responsible for supporting travel agents and business clients with holiday planning and booking. Based in Jakarta, Indonesia, this hybrid role combines time at the office with some work-from-home flexibility. Day-to-day tasks include responding to inquiries from B2B clients, preparing customized holiday proposals and quotations, and sharing accurate information on destinations, hotels, and activities. The Holiday Advisor will coordinate with internal operations teams and external suppliers to confirm bookings, follow up on requests, and ensure smooth travel arrangements. The role also involves maintaining client records, tracking reservations, and contributing to a positive customer experience through clear communication and timely service.
Qualifications
Strong Customer Service and Customer Experience skills to handle inquiries, resolve issues, and ensure client satisfaction.
Sales and Retail Sales abilities to promote holiday packages, upsell services, and support revenue goals.
Effective Communication skills, both written and verbal, to interact with travel agents, business clients, and partners.
Interest in or basic knowledge of travel and tourism, particularly Thailand and Southeast Asia destinations.
Ability to work in a hybrid environment, manage time effectively, and stay organized with multiple client requests.
Proficiency with standard office software and online booking tools; willingness to learn DMC-specific systems.
Diploma or bachelor’s degree in Tourism, Hospitality, Business, or a related field is beneficial; fresh graduates are encouraged to apply.
Professional attitude, attention to detail, and a collaborative mindset for working within a B2B team environment.

Work arrangement
No