IT Support Executive

Company Description EGlogics Softech Pvt. Ltd. is a Noida-based web design and development company specializing in eCommerce solutions, custom web applications, and SEO-driven projects. With more than 150 completed projects, the team focuses on creating user experiences that help clients build and scale their businesses. The company offers end-to-end digital marketing services, including SEO, SMO, PPC, ORM, mobile app development, WordPress development, and UI/UX design. EGlogics positions itself as a top provider of 360-degree digital marketing solutions in Noida, India, serving a wide range of clients across industries.
Role Description This is a full-time, on-site IT Support Executive role based in Noida. The IT Support Executive will provide technical support to internal teams, handle user queries, and resolve hardware, software, and network issues. Day-to-day responsibilities include diagnosing and troubleshooting system and application problems, managing user accounts and permissions, and maintaining IT assets and documentation. The role also involves monitoring network performance, assisting in routine backups and updates, and coordinating with vendors or senior IT staff when necessary. The IT Support Executive will work closely with different departments to ensure smooth IT operations and minimal downtime.
Qualifications
Candidates should possess strong Troubleshooting and Technical Support skills for hardware, software, and user-related issues.
Candidates should possess skills in Network Administration and basic IT Operations to support stable and secure infrastructure.
Candidates should possess foundational knowledge of Information Technology concepts, systems, and tools relevant to a corporate environment.
Relevant skills such as familiarity with Windows and/or Linux environments, basic server and router configuration, and ticketing or helpdesk systems are beneficial.
Excellent communication skills, customer-focused mindset, and the ability to work collaboratively with cross-functional teams are required.
A diploma or degree in Computer Science, Information Technology, or a related field, along with prior experience in IT support or a similar role, is preferred.

Work arrangement
No