Workforce Management Specialist

Company: People Impact
Website: Visit Website
LinkedIn: Visit LinkedIn
Business Type: Enterprise
Company Type: Service
Business Model: B2B
Funding Stage: Bootstrapped
Industry: Information Technology and Services
Salary Range: ₹ 10-25 Lacs PA
Job Description
Job Responsibilities
Provide day-to-day operational support for Workbrain and Kronos and ensure system health, stability, and sustainability
Troubleshoot production issues, analyze root causes, and drive timely resolution of incidents and defects
Support run operations by monitoring inbound and outbound processes, validating data, and ensuring service continuity
Partner with business and technical teams to identify opportunities to improve processes, controls, and user experience
Gather, analyze, and translate business requirements into functional recommendations and technical specifications
Support improve initiatives by delivering system enhancements, configuration changes, and process optimization
Participate in transform projects related to workforce management, time, attendance, scheduling, and payroll integration
Coordinate and support release upgrades, including impact assessment, regression testing, deployment readiness, and stabilization
Create and execute test scripts and ensure quality assurance, defect tracking, and user acceptance testing are completed effectively
Develop and maintain documentation for system changes, support processes, testing outcomes, and release activities
Partner with external vendors and third-party teams to deliver enhancements, fixes, and upgrades with quality and timeliness
Communicate system changes, release impacts, and operational updates to business users and stakeholders with varying technical knowledge
Support prioritization of backlog items across run, improve, and transform demand
Recommend best practices and drive standardization, simplification, and continuous improvement across workforce management processes
Work collaboratively across global teams to align technical solutions with business needs and long-term roadmap priorities
Education & Experience
Bachelor’s degree in Computer Information Systems, Management Information Systems, Information Technology, Human Resources Technology, or related field preferred
5+ years of relevant experience supporting and delivering complex HR or workforce management technology solutions
7+ years of experience preferred in enterprise application support, enhancements, or transformation initiatives
Experience supporting Workbrain and/or Kronos in a global environment
Experience in production support, system enhancements, testing, and release management
Experience working with third-party vendors, implementation partners, and cross-functional business teams
Experience in workforce management, timekeeping, scheduling, attendance, and payroll-related processes preferred
Specific Job Experience Or Skills Needed
Strong functional and operational knowledge of Workbrain and Kronos
Experience supporting incident management, problem management, and system stabilization activities
Ability to support release upgrades, including planning, testing, validation, cutover support, and post-release stabilization
Experience gathering and translating business requirements into practical system solutions
Demonstrated ability to analyze processes, data, and system impacts and recommend improvements
Understanding of integrations, interfaces, and downstream payroll impacts
Strong testing capability, including test planning, script creation, execution, and defect management
Ability to work on run, improve, and transform portfolios simultaneously and prioritize effectively
Strong communication skills with technical and business partners at all levels
Ability to work independently and in a collaborative global team environment
Experience working in a matrixed global organization
Competencies / Behaviors Required For The Role
Strong problem-solving capability with a proactive and structured approach
Ability to work effectively in ambiguity and manage multiple priorities
High learning agility and willingness to adapt to changing business and technology needs
Process improvement mindset with strong customer and service orientation
Strong interpersonal skills with tact, diplomacy, and stakeholder management capability
Ability to define business requirements and collaborate across cross-functional global teams
Results-oriented with the ability to move work from analysis through implementation and stabilization
High integrity, sound judgment, and discretion with confidential information
Ability to influence decisions through clear recommendations and data-based analysis
High initiative and passion for improving systems, processes, and user experience
Key Skills Summary
Core Systems
Workbrain
Kronos
Workforce management systems
Time and attendance processes
Payroll-related integrations
Delivery Scope
Run support
Continuous improvement
Transformation initiatives
Release upgrades
Testing and stabilization
Functional Capabilities
Incident and defect resolution
Requirement gathering
Process analysis
System enhancement delivery
Release impact assessment
Regression and user acceptance testing
Documentation and change communication
Collaboration
HR and Payroll partnership
Vendor coordination
Cross-functional stakeholder management
Global team collaboration

Work arrangement
No