Business Development Associate

Business Development Associate (Luxury Jewellery)
📍 Gurgaon (On-Site)
🕒 Full-Time
💼 Experience: 1–3 Years
💰 CTC: ₹3–5 LPA (Fixed) + Performance Incentives
📅 6 Days Working (Weekends Mandatory)
About ORNAZ
ORNAZ is a leading D2C luxury jewellery brand specializing in natural diamond engagement rings, solitaires, and contemporary fine jewellery. Since 2016, we have helped thousands of customers celebrate life's most meaningful milestones through personalized designs, exceptional craftsmanship, and a seamless luxury buying experience.
Today, ORNAZ is recognized as one of India's fastest-growing jewellery brands, trusted by discerning customers and loved by leading celebrities and influencers.
About the Role
We are looking for an ambitious, customer-focused, and results-driven Business Development Associate to join our Gurgaon team.
As a Business Development Associate, you will be responsible for engaging with prospective customers, qualifying leads, nurturing relationships, generating appointments, and contributing directly to revenue growth. You will serve as the first point of contact for many customers and play a crucial role in guiding them from initial inquiry to consultation and purchase.
This role is ideal for someone who enjoys speaking with customers, building trust, managing sales pipelines, and working in a target-driven environment.
Key Responsibilities
• Manage and respond to inbound inquiries received through the website, social media, WhatsApp, marketing campaigns, and referrals.
• Engage with prospective customers through calls, WhatsApp, email, and virtual consultations to understand their requirements.
• Qualify leads and identify customer needs, budgets, timelines, and purchase intent.
• Schedule and coordinate store visits, virtual consultations, and appointments for the sales team.
• Build strong relationships with potential customers and nurture leads through regular follow-ups.
• Maintain an organized sales pipeline and ensure timely movement of prospects through the customer journey.
• Collaborate closely with sales, customer experience, and design teams to deliver a seamless customer experience.
• Track lead status, customer interactions, and sales activities accurately within CRM systems.
• Meet appointment generation, lead conversion, and revenue contribution targets.
• Identify opportunities to improve customer engagement and drive higher conversion rates.
What We're Looking For
• 1–3 years of experience in business development, inside sales, customer relationship management, luxury retail, jewellery sales, or premium customer-facing roles.
• Excellent communication and interpersonal skills.
• Strong ability to build rapport and establish trust with customers.
• Experience handling customer conversations over calls, WhatsApp, email, and video consultations.
• Target-oriented mindset with strong follow-up and negotiation skills.
• Highly organized with the ability to manage multiple customer interactions simultaneously.
• Customer-centric approach and attention to detail.
• Familiarity with CRM tools and sales processes is preferred.
Preferred Backgrounds
Candidates from luxury jewellery, premium retail, fashion, beauty, hospitality, lifestyle brands, real estate, banking relationship management, or D2C brands will be highly preferred.
Why Join ORNAZ?
• Work with one of India's fastest-growing luxury jewellery brands.
• Interact with high-intent customers making meaningful and high-value purchases.
• Gain hands-on exposure to luxury sales, business development, and customer relationship management.
• Fast-track career growth opportunities based on performance.
• Work closely with founders and leadership in a high-growth environment.
• Dynamic, ambitious, and collaborative team culture.
What We Offer
• Competitive fixed salary.
• Attractive performance-based incentives.
• Exposure to luxury sales and premium customer interactions.
• Clear career progression into Senior Business Development, Sales Management, and Leadership roles.
📩 To apply, send your resume to [prabhnoor.kaur@ornaz.com]
If you're passionate about building relationships, creating opportunities, and driving business growth, we'd love to hear from you.

Work arrangement
No