IT Support Officer

Role Description The IT Support Officer is a part-time, remote role responsible for providing day-to-day technical assistance to internal users and clients. This role includes responding to support requests, diagnosing and resolving hardware and software issues, and guiding users through solutions in a clear and accessible way. The IT Support Officer will maintain and configure desktop computers, support printers and related peripherals, and escalate complex issues when necessary. The role also involves documenting incidents, updating knowledge bases, and collaborating with other IT team members to improve support processes and service quality.
Qualifications
Candidates should possess strong Technical Support and Troubleshooting skills.
Candidates should possess solid knowledge of Information Technology fundamentals.
Candidates should possess practical experience with Desktop Computers setup and maintenance.
Candidates should possess hands-on Printer Support skills for installation and issue resolution.
Clear written and verbal communication skills and a customer-focused mindset.
Ability to work independently in a remote environment, manage time, and prioritize requests.
Familiarity with ticketing systems and basic network concepts is beneficial.
Relevant certification or coursework in IT support or computer science is a plus.

Work arrangement
No