Registration Account Executive

JOB OBJECTIVE
The position serves as a member of the Registration Operations Team within the Convention Division. The Registration Account Executive is responsible for the direction and implementation of conference registration and is the main contact between the client and MCI internal support departments. The MCI Registration Account Executive establishes, implements, and monitors timelines as well as communicates client requirements while providing operations support to the Sales Team and support departments. The Registration Account Executive is positioned to provide leadership and drive priorities for the registration process from advance to post event.
#LI-Remote
COMPENSATION: $60,000-65,000 annually, based on relevant experience and skills.
MAIN RESPONSIBILITIES
Works with the client to establish business processes for events and communicates those to the internal support departments
Responsible for ensuring accurate setup for registration delivery
Responsible for QC of all client deliverables and client websites – Includes QC of intended business functionality and data
Prepares and trains the call center management and agents on event functionality and i Works with the client to establish business processes for events and communicates those to the internal support departments
Responsible for ensuring accurate setup for registration delivery
Responsible for QC of all client deliverables and client websites – Includes QC of intended business functionality and data
Prepares and trains the call center management and agents on event functionality and intended delivery prior to the event launch
Prepares weekly checkpoints containing progress numbers and suggested action for clients
Prepares Post Show Report after the completion of the event containing a full overview of the event with a completed SWOT analysis with recommendations
Create and monitor registration pace reporting with year-over-year information to identify trends and react accordingly to those trends
Prepare a full project plan containing information for all aspects of the event and delivery. This project plan would contain information on client onboarding and discovery, website builds and launch, data and application integrations, marketing plans, onsite planning, requirements, etc.
Establish event goals based on client needs and monitors in order for them to be met/exceeded
Coordinates event priorities for the internal support teams
Coordinates and leads the event onboarding meeting, weekly client meetings, pre-onsite meetings and post event meeting.
Exercise independent decision authority for problem resolution
Relationship Management to include: Client, IT, Call Center, Marketing, Accounting, Team Members, Executive Team, and Sales
All other duties as assigned
JOB REQUIREMENTS
Degree preferred but not required.
2+ years of Cvent registration experience
Available for moderate travel (25%-30%)
Lifting, carrying up to 50lbs
Standing for extended hours of time without breaks
PROFESSIONAL AND LEADERSHIP COMPETENCIES
Professional written and verbal communication skills
Knowledge of registration/convention industry preferred
Multi-task oriented
Exceptional organizational and time-management skills
High attention to detail
Benefits Summary
MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.
PTO: 13 paid company holidays, including closure Christmas Eve through New Year’s Day
401K: Medical, dental, vision and supplementary insurances
Employer-paid group life insurance, short-term and long-term disability
Employer-paid family building benefit (fertility, adoption and surrogacy)
Employer-paid mental health benefit
Pet discount program
Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, gender, sexual orientation, marital status, age or physical/mental ability.
We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodation during the application or interview process, please reach out to our chief people officer.

Work arrangement
No