People and Culture Business Partner

We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.
JOB OBJECTIVE
The MCI USA P&C business partner balances strategic partnership with strong work execution, AI efficiency focus, and operational delivery. This role is responsible for supporting talent management, performance management and professional development of MCI USA talents and leadership. Operating within a lean, high-impact P&C structure, the P&C BP partners closely with MCI USA P&C, leadership, Finance, and Operations to ensure scalable, compliant, and business-aligned people practices that directly contribute to revenue growth, retention, and organizational performance. This role is analytical, engagement-focused, initiative-taking and engages with all areas of Human Resources. The P&C BP will understand our business fully and utilize global and local MCI P&C and L&D resources to retain, engage, and motivate all our MCI USA talent population. This role requires foundational HR knowledge on compliance, engagement strategies, talent relations excellence with embodiment of MCI culture and ability to be hands-on administering all HR administrative tasks while driving strategic HR initiatives that are core to our MCI business.
COMPENSATION: $90,000-100,000 annually, based on relevant experience and skills.
Responsibilities
MAIN RESPONSIBILITIES
Business Partnership & Integration
Serve as the primary P&C partner to assigned Business Units, providing both strategic guidance and hands-on support across all talent matters
Build deep understanding of the business by:
Job shadowing key roles within assigned departments to gain operational insight
Actively participating in BU and department leadership and team meetings
Coach managers on performance, team effectiveness, communication, and talent experience
Translate business needs into practical P&C actions that support performance, retention, and growth
End-to-End Talent Lifecycle Execution
Own and execute all aspects of the talent lifecycle, including:
Onboarding and offboarding coordination and system processing
Creation of offer letters, promotion letters, and compensation change documentation
Entry and maintenance of all talent data changes in systems (e.g., Paylocity, SuccessFactors, Jedox)
Ensure all transactions are completed accurately, timely, and in alignment with governance and approvals
Manage and process Talent Change Requests, ensuring proper approvals, documentation and workflow completion
Performance Management & Development
Drive execution of annual and cyclical performance processes using SuccessFactors, including goal setting, mid-year, and year-end reviews
Track completion, follow up with leaders, and ensure quality and consistency of evaluations
Support development planning (PDPs) and ongoing performance conversations
Assist with promotion cycles, ensuring alignment to job architecture, leveling, and approval processes
Recruitment Partnership
Partner with Talent Acquisition to support hiring needs, including:
Intake meetings and role scoping
Drafting and refining job descriptions aligned to job architecture
Interview participation for key roles
Support offer development, approvals, and offer letter creation and issuance and run background checks
Owns governance of consultant engagements including scope alignment, agreement execution, and compliance with classification standards
Talent Relations & Compliance
Manage talent relations matters, including documentation, investigations, and resolution
Provide practical, compliant guidance to managers and talents
Ensure adherence to federal, state, and local employment laws and internal policies
Maintain proper documentation and audit-ready records
Compensation, SL Governance & Workforce Planning
Own execution and accuracy of Salary List (SL) management for assigned business units:
Lead monthly SL reviews with BU leaders and Finance as well as providing strategic monthly updates to CPO
Maintain and update SL data in Jedox
Ensure alignment of all changes (hires, promotions, compensation updates) with budget and approvals
Partner with Finance on headcount tracking, workforce planning, and compensation alignment
Support merit planning, bonus cycles, and compensation updates, including system entry and validation
Run and distribute reports related to SL, headcount, and compensation as needed
Engagement, Culture & Analytics
Analyze Talent Engagement Survey (TES) results of respective BUs and provide actionable insights to leaders
Support execution of targeted engagement initiatives tied to retention and performance
Assist with recognition programs, engagement activities, and MCI culture initiatives
Utilize HR data and reporting to inform decisions and track progress
HR Operations & Reporting
Run standard and ad hoc reports across systems (e.g., headcount, turnover, absenteeism, performance, compensation)
Ensure data integrity across all HR systems and documentation
Drives AI-enabled efficiencies across P&C processes, including automation of talent inquiries, reporting, and workflow optimization
Execute and continuously improve core HR processes implementing AI efficiencies in all areas including:
Onboarding and offboarding
Talent inquiries via P&C AI agent
Talent changes and promotions
Recruitment workflows
SL and compensation processes
Act as a system and AI champion for HR tools, ensuring effective usage and process adherence and improvement
Job Requirements
3-5 years of progressive HR experience including 1-2 years in a similar position or proven track record in a Human Resources Generalist capacity working with Analytics, HRIS, Talent Relations Support, etc. required
Bachelor’s degree or equivalent required
SHRM certification or HR degree preferred
PROFESSIONAL AND LEADERSHIP COMPETENCIES
Analytics, data-driven and AI efficiency-focused
Competency and Strength in the following areas: HR Metrics and Reporting, Technology integration and utilization, Cultural Sensitivity, Compliance Management, Performance Management, Talent Relations, Legal Compliance, Talent Acquisition, Strategic Thinking and Change Management
Excellent Communication, Relationship Building and Influencing Skills with the ability to partner and collaborate as well as drive change with talents at all levels
Excellent work execution with the ability to prioritize multiple projects and priorities in a fast paced, changing environment
Conflict Resolution Skills
Ability to strategically partner with business leaders and a natural curiosity for learning roles, business services and understanding the global and local MCI culture and strategic goals
High accuracy and timeliness in all HR transactions and system updates
Deep understanding of business roles and team dynamics through active integration
Consistent execution of performance, SL, and talent processes
Measurable improvements in engagement and team effectiveness
Skills
SPECIFIC TECHNICAL SKILLS
SuccessFactors and Paylocity Preferred
Additional Requirements
Up to 10% travel annually
Benefits Summary
MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.
PTO
13 paid company holidays, including closure Christmas Eve through New Year’s Day
401K
Medical, dental, vision and supplementary insurances
Employer-paid group life insurance, short-term and long-term disability
Employer-paid family building benefit (fertility, adoption and surrogacy)
Employer-paid mental health benefit
Pet discount program
Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age or physical/mental ability.
We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the applicatio

Work arrangement
Yes