Service Suport Coordinator

We are seeking a motivated, organized, and customer-focused Service Support Coordinator to assist clients with travel research, reservations, and trip-related support.
This role is ideal for someone who enjoys helping people, has strong communication skills, is comfortable working online, and is interested in the travel and hospitality industry.
Key Responsibilities
Assist clients with travel inquiries and reservation requests
Research hotels, resorts, cruises, vacation packages, and other travel options
Provide clients with accurate information regarding availability, amenities, policies, and travel requirements
Coordinate reservation details and maintain accurate client records
Communicate with travel suppliers and hospitality partners as needed
Follow up with clients before and after reservations
Assist with itinerary details and general customer support
Participate in training and professional development
Maintain professional and timely communication with clients
Use online reservation, communication, and customer-management tools
Qualifications
Strong written and verbal communication skills
Excellent customer service and interpersonal skills
Basic computer and internet skills
Comfortable learning new online platforms and systems
Strong organization and attention to detail
Ability to manage multiple client requests and follow-up activities
Self-motivated and able to work independently
Reliable internet access and computer
Previous experience in customer service, hospitality, sales, reservations, or travel is helpful but not required
What We Offer
Remote work environment
Flexible scheduling
Travel industry education and ongoing training
Access to professional reservation and supplier resources
Mentorship and team support
Opportunities to develop skills in travel planning, customer service, marketing, and business development
Access to a growing network of travel and hospitality professionals
About the Role
The Reservation Services Coordinator serves as a point of contact for travelers throughout the planning and reservation process. The focus is on delivering responsive service, researching appropriate travel options, coordinating reservation details, and helping create a smooth client experience from initial inquiry through travel.
Candidates should be professional, dependable, comfortable communicating with clients, and willing to continuously learn about destinations, suppliers, and travel products.

Work arrangement
No