Live opening · Posted 11 days ago
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Description supplied by the original job listing.
Location: Makati City
Work setup: Wfh ( Fixed Weekends off)
Job description:
Consultant Onboarding & Orientation
Coordinate the onboarding process for newly placed consultants, including documentation, compliance, and first-day readiness.
Provide welcome orientation to ensure consultants understand company policies, point-of-contact details, and assignment expectations.
Relationship Management
Serve as the main point of contact for consultants during the entire project duration.
Conduct regular check-ins to monitor satisfaction, engagement, and resolve any issues or concerns.
Act as a liaison between consultants and internal departments (e.g., HR, Payroll, Benefits, Delivery).
Assignment Support
Monitor assignment start dates, end dates, extensions, and client feedback.
Coordinate performance reviews and gather feedback from both consultants and client managers.
Manage redeployment efforts by collaborating with recruiters to transition consultants nearing the end of their assignments.
Issue Resolution
Address consultant concerns related to assignments, timekeeping, benefits, payroll, or other employment-related matters.
Escalate critical issues to appropriate internal stakeholders for timely resolution.
Engagement & Retention
Lead consultant engagement initiatives such as anniversary recognitions, surveys, referral programs, and events.
Track and report on consultant satisfaction, attrition rates, and engagement trends.
Compliance & Documentation
Ensure all employment documentation, client-specific requirements, and compliance protocols are properly maintained.
Support internal audits and maintain consultant records in HRIS/ATS systems.
Qualifications:
4+ years of experience in consultant care, employee relations, staffing support, or HR within the IT staffing industry.
Understanding of employment types and work authorization categories commonly used in U.S. staffing environments
Familiarity with HR systems, ATS/CRM tools, and timekeeping platforms
Knowledge of employment types and work authorization categories (W2, C2C, 1099, H-1B, OPT, etc.).
Work arrangement
No
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