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Job description:
PLATFORM ENGINEER – SERVICENOW
Location: Philippines
Work Setup: 100% Remote / Work From Home
Schedule: Mid Shift – 1:00 PM to 10:00 PM
Employment Type: Permanent
JOB SUMMARY
We are looking for a Platform Engineer – ServiceNow who will be responsible for managing, optimizing, and maintaining the ServiceNow platform, ensuring high availability, performance, security, and reliability across enterprise environments.
KEY RESPONSIBILITIES
Design, configure, deploy, and maintain ServiceNow platform solutions.
Manage platform performance, availability, scalability, and security.
Perform ServiceNow upgrades, patches, maintenance, and enhancements.
Monitor platform health and identify performance issues and bottlenecks.
Troubleshoot complex platform issues and conduct root-cause analysis.
Develop technical documentation, runbooks, and SOPs.
Support ServiceNow integrations, APIs, and enterprise systems.
Implement security, governance, and compliance best practices.
Support capacity planning and infrastructure forecasting.
Collaborate with architects, developers, consultants, and business stakeholders.
Provide technical guidance and mentorship to team members.
Support CI/CD, DevOps, and automation initiatives.
QUALIFICATIONS
5+ years of experience in ServiceNow Platform Engineering, ServiceNow Administration, Systems Administration, or related roles.
Strong hands-on experience in ServiceNow administration, configuration, and customization.
Strong knowledge of ServiceNow ITSM, IT Operations, and IT Service Delivery.
Experience with JavaScript, Python, or Groovy.
Knowledge of databases, APIs, integrations, and enterprise applications.
Experience with AWS, Azure, GCP, or virtualization technologies.
Knowledge of IAM, security, and data protection best practices.
Strong troubleshooting and analytical skills.
Good communication and stakeholder management skills.
Experience with CI/CD, DevOps, or Infrastructure as Code is an advantage.
CSA/CIS certification is preferred.
SERVICENOW DEVELOPER – CRM & CSM
Location: Philippines
Work Setup: 100% Remote / Work From Home
Schedule: US Time Zone
Employment Type: Permanent
JOB SUMMARY
We are looking for an experienced ServiceNow Developer – CRM & CSM to design and develop enterprise solutions focused on Customer Service Management, CRM workflows, AI-powered automation, digital customer engagement, and enterprise integrations.
KEY RESPONSIBILITIES
Design, configure, and develop ServiceNow solutions across CSM, CRM, enterprise workflows, and custom applications.
Develop Case Management, Customer Interaction Management, Omnichannel Engagement, Knowledge Management, Service Requests, and Self-Service Portals.
Implement intelligent workflows using Now Assist, GenAI, AI Agents, AI Search, Predictive Intelligence, Flow Designer, and Virtual Agent.
Develop and configure Business Rules, Client Scripts, UI Policies, Script Includes, Catalogs, and workflows.
Build scoped applications using ServiceNow Studio.
Develop integrations using REST/SOAP APIs, IntegrationHub, and MID Server.
Integrate ServiceNow with external CRM and enterprise applications.
Support CMDB, CI lifecycle, and CSDM initiatives.
Translate business and technical requirements into scalable solutions.
Conduct testing, debugging, troubleshooting, and defect resolution.
Participate in peer reviews and development governance.
Support upgrades, deployments, UAT, hypercare, and production stabilization.
Contribute to reusable workflow frameworks and automation solutions.
QUALIFICATIONS
5+ years of relevant ServiceNow development experience.
Strong hands-on experience as a ServiceNow Developer in enterprise or consulting environments.
Strong knowledge of JavaScript and Glide APIs.
Hands-on experience with:
Flow Designer
Script Includes
Business Rules
Client Scripts
UI Policies
IntegrationHub
REST/SOAP APIs
MID Server
Experience with CSM/CRM workflows and customer operations.
Experience with at least 2 ServiceNow modules, such as:
CSM
ITSM
HRSD
ITOM
Service Catalog
Custom Applications
Experience with CMDB/CSDM.
Exposure to Now Assist, GenAI, AI Agents, AI Search, or Predictive Intelligence.
Experience with scoped applications, Update Sets, and CI/CD.
Strong analytical, debugging, and problem-solving skills.
Excellent communication and stakeholder collaboration skills.
A2A/MCP-based AI integration experience is an advantage.
SENIOR SERVICENOW DEVELOPER – NOW ASSIST
Location: Philippines
Work Setup: 100% Remote / Work From Home
Schedule: US Time Zone
Employment Type: Permanent
JOB SUMMARY
We are seeking a Senior ServiceNow Developer – Now Assist with strong expertise in ServiceNow development, AI/GenAI, Now Assist, intelligent workflow automation, CMDB/CSDM, and enterprise integrations.
This role is ideal for a highly technical developer who can build scalable ServiceNow solutions and contribute to next-generation AI-powered enterprise workflows.
KEY RESPONSIBILITIES
Design, configure, and develop advanced ServiceNow solutions across enterprise modules and custom applications.
Implement intelligent workflows using Now Assist, GenAI Skills, AI Agents, AI Search, Predictive Intelligence, Flow Designer, and Virtual Agent.
Develop AI-powered automation and conversational workflow solutions.
Configure Business Rules, Client Scripts, UI Policies, Script Includes, Catalogs, and workflows.
Develop scoped applications using ServiceNow Studio.
Build enterprise integrations using REST/SOAP APIs, IntegrationHub, and MID Server.
Support workflow orchestration across multiple enterprise applications.
Participate in CMDB/CSDM implementations and enterprise automation initiatives.
Translate functional and technical requirements into scalable and secure solutions.
Conduct unit testing, debugging, troubleshooting, and defect resolution.
Participate in code reviews and development governance.
Support platform upgrades, enhancements, releases, deployments, UAT, and hypercare.
Participate in solution design workshops and technical discussions.
Develop reusable AI automation frameworks, integration solutions, and accelerators.
REQUIRED QUALIFICATIONS
7+ years of relevant ServiceNow development experience.
Strong hands-on experience in enterprise or consulting environments.
Strong expertise in JavaScript and ServiceNow Glide APIs.
Advanced experience with:
Flow Designer
Script Includes
Business Rules
Client Scripts
UI Policies
IntegrationHub
REST/SOAP APIs
MID Server
Strong experience with CMDB/CSDM implementations.
Enterprise integration and workflow automation experience.
Experience with at least 2 ServiceNow modules, such as ITSM, HRSD, CSM, ITOM, Service Catalog, or Custom Applications.
Hands-on experience with Now Assist / GenAI Skills.
Experience with one or more of:
AI Agents / Agentic Workflows
AI Search
Predictive Intelligence
Virtual Agent
Knowledge of scoped applications, Update Sets, and CI/CD.
Knowledge of DevOps and release management.
Strong analytical, debugging, and problem-solving skills.
Excellent communication and stakeholder collaboration skills.
PREFERRED SKILLS
A2A / MCP-based AI integration
AWS or Azure
Low-code/no-code automation
Agile/Scrum
CRM workflows and customer operations
CERTIFICATIONS – PREFERRED
At least 2 ServiceNow certifications preferred:
CSA – Certified System Administrator
CAD – Certified Application Developer
CIS – Data Foundation / CMDB / CSDM
ServiceNow AI / GenAI Micro-Certifications
Work Location: Remote
Work arrangement
No
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