Live opening · Posted 24 days ago
The key details from the original listing.
Live timing from JobBeeper.
Description supplied by the original job listing.
Roles And Responsibilities
Analyzing customer (B2B) data to improve platform experience.
Sustaining business growth and profitability by maximizing value.
Holding product demonstrations for customers.
Process milestones for the clients and employees to work toward.
Assist customers with setting up and navigating the platform/dashboard.
Promote the value of the product.
Upsell services and products with the brand image.
Promote value through customer experience.
Review customer complaints and concerns and seek to improve the customer experience
Skills Required
Proven work experience as a Customer Success Manager or similar role.
Experience working with brand image and promoting value through customer experience.
Exceptional ability to communicate and foster positive business relationships.
Accountability and personal organization are essential.
Experience in managing a diverse group and training each according to company standards
Skills: business development,success operations,b2b,operations,customer experience,customer success manager
Work arrangement
No
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