Assistant Location Manager - Tiruchirappalli

The Location Host is tasked with managing the villas on one hand and on the other the
guests experience during their stay in our property in Tiruchirappalli.
Location base for the Location Host:
Tiruchirappalli
Experience & Qualifications:
• A background in hospitality, travel or tourism sectors would be an advantage.
• Extremely good English (spoken and written skills).
• Good spoken Tamil skills.
• An orientation to details and problem solving
• A two wheeler for moving around.
• A bonus would be ability to use word, excel .
Responsibilities
As a Location Host you will need to:
• Familiarize yourself with the properties in our portfolio in the region.
• Build relationships with the staff in each villa and oversee and guide them as needed.
• Ensure the properties are well maintained at all times and escalate any gaps to the Ops
team immediately who in turn will work with the property owners to get them sorted.
• Coordinate with Sales and Ops team to keep track of guests arrivals and departures.
• Ensure the rooms in the villa are ready for guests before their arrival.
• Stock up the property provisions as per guidelines.
• Coordinate with the LUX team for stocking and provisioning during guest stay.
• Coordinate with the property staff for any services that guests may want (example meals
etc)
• Manage guests’ experiences – coordinate, and communicate as needed during the
guests stay. (For example : Restaurant bookings, experiences, in villa experiences
coordination etc)
• Meet the guests at departure and handle all extras payments.
• Audit the property to ensure there is no damage to the villa on guest departure.
• On daily basis be at the property to audit the staff and check on property maintenance.

Work arrangement
No