Customer Care Executive

● Respond on WhatsApp/Interakt and calls : polite, clear, and calm even when a parent is upset
● Own complaints start to finish : coordinate internally, keep the parent posted, confirm once resolved
● Flag anything serious : and never promise what you're not sure you can deliver
● Keep customer information private : and follow StartWell's guidelines
W H A T W E ' R E L O O K I N G F O R
1-3 years in customer service, support, BPO, CRM, complaint handling, or any customer-facing role.
Strong communicators without the exact background are still welcome.
S K I L L S & Q U A L I T I E S W E V A L U E
● Clear, polite, patient communicator, on calls and in chat
● Takes ownership, follows through without reminders, careful with details
● Self-motivated enough to manage a remote role unsupervised
● Stays composed under pressure and genuinely likes helping people
W O R K I N G H O U R S & W O R K M O D E
Active, hands-on work adds up to about 1-1.5 hours a day. The rest of the time, just check in periodically
and respond within an hour.
H O W W E M E A S U R E S U C C E S S
● Response time and resolution rate
● How many tickets stay open, unresolved, or get escalated
● How closely you stick to SOPs and how reliably you're available
G R O U N D R U L E S & F I T
Follow company SOPs, don't overpromise, and keep information confidential. Perfect for someone
who treats every parent conversation as a relationship worth protecting, not a ticket to close.

Work arrangement
No